Harish Velishala
Augusta,GA
Summary
- Having experience in hospital industry for Marketing & Operations departments and Proven record of facilitating support services and managing fast paced office operations
- Strong Organizational and Communication skills with the ability to Concurrently direct multiple business affairs and advanced Understanding of customer needs with diligent attention to detail resulting in superior customer service and high level of Customer satisfaction.
- Vibrant Telecom and Broad Casting domains professional with More than 10+ years of experience as Solution Designer/BA/ Post paid Billing Operations in OSS/BSS verticals covering multiple work streams, Customer Interfacing development and Bill Runs along with Revenue Assurance activities
- Proficient in analysis of business requirements (BRS/BRD), impact analysis, system analysis and Post Paid Bill run activities, cost benefit analysis and Creating Use Cases, Report Specifications and User Interface Designs to propose the optimal solution for systems in order to meet the customer requirements
Overview
19
19
years of professional experience
Work History
Manager of Operations
Sunrise Hospitals
04.2011 - 04.2021
- Meeting important doctors in designated territory to increase business through OPD and IP admissions
- Meeting decision making person for tie-ups with hospital, nursing homes and labs, Schools and Colleges to increase in OPD business and IP admissions
- Conducting planned activities like health camps/CME Field visits with Hospital Consultants to improve brand awareness and impact business outcomes
- Visiting clinics and explaining about the hospital specialties
- Ensuring in-time referral payment closures
- New Products & Packages and Special Initiatives
- Customer Experience Management
- Consultants and Employee Satisfaction
- Look after the administration of the hospital and ensure fulfillment of goals
- Upgrade the facilities and the medical services of the hospital
- Make efforts to provide medical services to poor at low costs
- Coordinate activities of different departments and establish communication between them
- Interview and recruit non-medical experts to improve the strength of the staff at the hospital
- Supervise the work of the non-medical staff and prevent any instance of negligence
- Liaise with the accounts department to compute the salaries payable to staff
- Ensuring error free billing and analyzing the complaints which are received through feedback form to take corrective measures
- Interacting and liaise with numerous vendors, suppliers, insurance firms and contractors and ensures that the hospital is stocked with medicines and drug supplies, food items, hospital equipment and machinery
- Ensure a clean and safe environment at the hospital
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
Regional Center Manager
Apollo Health and Life Style Ltd
02.2013 - 10.2013
- Process, Protocols and SOP based Framework
- Hospital Integration, New Products and Special Initiatives
- Responsible for Out Patient Billing and Invoice generation
- Customer Experience Management
- Clinic Hygiene Management
- Consultants and Employee Satisfaction
- LAB TAT Management
- Medical Equipment Upkeep
- Responsible for all AP region Clinics Camp Activities including corporate clients
- Completed Six Sigma Projects YB on Material Management, LAB TAT, IP Referral Business
Deputy Manager
Tata Teleservice Ltd
10.2008 - 03.2011
- Responsible for Pre bill run and Post bill run activities and also for the Projects which management initiates as part of process development and implementation
- Billing Operations - CDR(Call Detail Record) reconciliation/ PBC(Pre bill checks / Call audit / Proforma / post bill run invoice and reports verification
- Billing Operations Retail- timeliness- compliance to bill cycle dates
- Post production testing of New packages / schemes / products / bulk migration
- Trouble shooting IT issues relating to configuration / system functionality / interface and weekly review with TTSL and TCS IT teams
- Analysis of complaints received from Circle teams
- Internal / External Audits from TRAI (Telecom Regulatory Authority of India)
- Area of work: Kenan Fx Billing System, ePOS,CRM,TIBCO,SAS,Revenue Assurance system
Business Analyst
Tech Mahindra Ltd
06.2007 - 10.2008
- Worked for Vodafone project from tech Mahindra in UK for Requirement Capturing Conduct Meetings with VSC business Owner to understand their requirements (rating and billing)
- Gathered client requirements for both UK and US customers related to billing, customer service management and Marketing and sales management and captured inputs by conducting meetings and explaining the concept of how to develop the system and taking sign off from the client
- Conducting Workshop to Share the Customer Understanding with Team (Rating and Billing), Sharing the knowledge with designer and developer to have a product which meets customer requirements
- FS(Functional Specs) Preparation and Creation
- Documentation of the inputs and taking sign-off from business owner
- Client & Work Location : Vodafone Specialist Comm., Colchester, UK
Senior Executive, Corporate IT Department
Tata Teleservices Ltd
10.2004 - 06.2007
- Responsible for Kenan Revenue and Payment Gateway Management and also for Projects which the management initiates as part of process development and implementation
- Implementation of All new package plans released by Corporate Marketing
- Preparing URS (User Requirement Specification) as per the Corp-marketing Requirements
- Responsible for raising a CR (Change Request) for configuring the requirement in the system
- Responsible for end to end testing of developments done by Billing-IT team for new package plans in line of co-ordination with Order Entry IT team
- Responsible for communication with TCS-IT team for any discrepancies in the UAT
- Responsible for moving the new package to production after Completion of UAT without any discrepancies
- Implementation of All New City Tariff's
- Responsible for generation of City tariff Dump from city tariff tool
- Co-coordinating with circle RA regarding city tariff discrepancies
- Responsible for configuration of the city tariff dump in line of coordination of Corp-ISIT
- Responsible for configuration of New codes in BP as per the circle requirement after confirming with Corp-Network
- Responsible to train all the new team members on various processes like Kenan Arbor system, E-BRS Payment Gateway and New City configuration Tool
- Responsible for clarifying the issues with respect to accounting journals by coordinating with ISIT
- Responsible for providing the journal entries to circle finance which have to be passed manually in case of discrepancies
- Responsible for providing reports related to Kenan revenue journals to Auditors and BU (Business Units)
- Responsible for Journals upload into SAP system
- Responsible in rectifying the issues with respect to SAP upload in coordinating with SAP and circle teams
Executive
Dishnet DSL Limited
02.2002 - 10.2004
- Responsible for all Bill generations and payment collections across AP circle and the responsibilities were as follows:
- Achieving the monthly revenue target for the billing
- Key member for appointing DTO, Dealers and Collection agents
- Coordinating with higher officials at HO in Billing and collection dept and Accounts dept for credits and debits
- Ensuring monthly bills generation and dispatches
Education
MBA - Finance
Andhra University
01.2002
Bsc - Computers
Andhra University
01.1999
Intermediate -
AP state Board
01.1996
SSC -
AP State Board
01.1993
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
Disclaimer
I, Harish hereby declare that all the details furnished above are true to the best of my knowledge.
Personal Information
- Passport Number: V1613547
- Date of Birth: 08/09/78
- Gender: Male
- Nationality: Indian
- Marital Status: Married
- Work Permit (EAD)
Timeline
Regional Center Manager
Apollo Health and Life Style Ltd
02.2013 - 10.2013
Manager of Operations
Sunrise Hospitals
04.2011 - 04.2021
Deputy Manager
Tata Teleservice Ltd
10.2008 - 03.2011
Business Analyst
Tech Mahindra Ltd
06.2007 - 10.2008
Senior Executive, Corporate IT Department
Tata Teleservices Ltd
10.2004 - 06.2007
Executive
Dishnet DSL Limited
02.2002 - 10.2004
Bsc - Computers
Andhra University
Intermediate -
AP state Board
MBA - Finance
Andhra University
SSC -
AP State Board
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