Haristate Katehe

• I responded promptly to service requests and incidents, resolving issues efficiently to minimize downtime.
• I supported hardware refreshes and contributed to facility technology deployment projects. FCR, Active Directory, installation, user provisioning.
• I collaborated with analysts and supervisors on escalations and complex technical issues, performing root cause analysis and documenting solutions.
• I delivered basic technical training to end-users and maintained accurate asset tracking and documentation. I participated in proactive support activities, including rounding in clinical and business spaces to ensure optimal technology performance.
• I assisted with hardware procurement by assessing user needs, providing quotes, and helping with acquisition planning.
• I stayed current with advancements in hardware, software, and network technologies, recommending necessary modifications.
• I demonstrated strong organizational skills, working accurately under pressure, and maintaining professional competency following organizational policies.
• I provided technical support for end-user devices and peripherals in clinical and corporate environments, ensuring secure management throughout their lifecycle while adhering to security principles.
• I focused on delivering excellent customer service by understanding user needs, providing effective solutions, and preventing issues through proactive support.
• I supported on-site and remote users across multiple locations, maintaining devices such as computers, printers, and mobile devices to enable seamless patient and team member experiences.
• In my role, I used LDAP and LWS Record to add and remove computer host names from the system, ensuring accurate device management.
• I also utilized AirWatch and Ground to operate MDM systems for iPads and mobile phones, managing device policies remotely.
• Additionally, I worked with HP printers, Zebra printers, scanners, and the Imprivata Admin Console to apply various policies and configurations to computers, enhancing security and efficiency.

• Delivered remote and on-site hardware, software, and network support to ensure continuous operational efficiency.
• Deployed and managed Microsoft Intune for device management and security across organization endpoints.
• Implemented email security tools such as ProofPoint and DMARC to protect against phishing, spam, and data breaches.
• Ensured compliance with healthcare security protocols and data privacy regulations, including HIPAA requirements, conducted troubleshooting and resolved issues related to hardware, software, and network connectivity in both remote and on-site environments. Provided user training and support on security best practices and new technology implementations.
• Monitored system performance, performed updates, and maintained documentation for security configurations and procedures.
• Collaborated with security teams to identify vulnerabilities and implement corrective actions to safeguard sensitive data.

• Supported and troubleshot VMware vSphere and ESXi 7.x and 8.x environments, ensuring high availability and optimal performance within a production cloud infrastructure.
• Managed scheduling, coordination, and execution of VM migrations across HP and Dell server hardware, minimizing downtime and ensuring seamless transition in a dynamic enterprise environment.
• Demonstrated strong networking and infrastructure expertise by diagnosing complex issues related to hardware interfaces, security, and authentication within VMware and associated hardware platforms.
• Led technical strategy implementation and executed large-scale projects, including planning, documentation, and deployment of enterprise-wide virtualization solutions.
• Followed ITIL best practices to document, define, and optimize technical procedures, improving operational efficiency and incident resolution times.
• Communicated effectively with global teams, providing technical support and collaboration across different regions to ensure consistent security and system integrity.
• Maintained a comprehensive understanding of security protocols, including authentication mechanisms and hardware interfaces, ensuring compliance and safeguarding infrastructure.
• Utilized excellent written and verbal communication skills to deliver technical guidance and support to cross-
  functional teams and stakeholders within a fast-paced, enterprise environment.

• Designed and maintained network infrastructure to ensure reliable connectivity and scalability. Monitored performance, troubleshot issues, and optimized configurations for efficiency.
• Managed firewalls, VPNs, and security systems, and documented configurations for compliance.
• Conducted regular network audits and vulnerability assessments to identify and mitigate risks.
• Implemented network security protocols and access controls to safeguard organizational data. Provided technical support and training to staff on
  network security best practices.
• Collaborated with vendors and stakeholders to upgrade and integrate new network technologies. Maintained detailed documentation of network architecture, policies, and procedures.

COMPTIA A+ NETWORK+ COMPTIA SECURITY + COMPTIA CIOS, COMPTIA CSIS CYBER SECURITY BOOTCAMP CERTIFICATE UNCC

Full Sail University 3300 University Boulevard Winter Park, FL 32792

INFORMATION TECHNOLOGY ASSOCIATE DEGREE 2024 July

Full Sail University 3300 University Boulevard Winter Park, FL 32792 CYBER SECURITY BACHELOR DEGREE - AUGUST 2025

Full Sail University