HARITHA GOPAL
Al Wakrah
Summary
Versatile Support Specialist skilled handling data, technical issues and personnel support tasks in distributed environment. Self-motivated and attentive with good interpersonal and problem-solving abilities. Offering 7 years of experience in service industry.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Support Agent
Hamad Medical Corporation
07.2023 - Current
- Greeting and registering patients, scheduling appointments, answering phone calls, responding to patient inquiries, and verifying information.
- Update and verify patient information at every visit and assist the patient to the appropriate medical staff.
- Maintains a good working relationship and effective communication both within the department and with other departments for the benefit of the patient.
- provide excellent customer service ,Taking clear and accurate messages on behalf of other departments.
CCTV Operator
Hamad General Hospital
11.2021 - 06.2023
- Coordinating with local security personnel or law enforcement to provide specific intelligence about suspects, such as their demeanor, behavior.
- Recording everything that happens in a precise, readable, and clear written format and pay attention to every activity’s details.
- Reporting any anti-social behavior to the police while keeping a log of all incidences to offer to police called as witnesses in court.
- Assisting police in their investigations by granting them access to CCTV recordings.
Passenger Handling
Hamad International Airport
02.2019 - 11.2021
- Greeting passengers on arrival at the airport.
- Answering any queries passengers might have about their journey.
- Directing passengers to the correct gate for their flight.
- Support passengers on arriving international flights.
- Extend customer service and information to passengers.
- Responding in a calm and professional manner to customer complaints.
Receptionist
Hotel All Season
05.2017 - 12.2018
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Greet all guests and assist them with check-in and check-out.
- Maintain a positive attitude and friendly demeanor.
- Respond to all guest questions and requests.
- Manage guest bookings and reservations.
Education
BBA - Airline And Airport Management
Asian Airline Academy
Kerala India06.2017
Skills
- Customer Care Excellence
- Flexible and Approachable
- Attention to Detail
- Office Management
- Conflict Resolution
- Analytical Thinking
- Problem Solver
- Scheduling & Organization
Certification
- Document controller
- Dept. of Airline,Travel & Tourism
- Dept.of AV-sec & DGR,Airside Safety
Timeline
Support Agent
Hamad Medical Corporation
07.2023 - Current
CCTV Operator
Hamad General Hospital
11.2021 - 06.2023
Passenger Handling
Hamad International Airport
02.2019 - 11.2021
Receptionist
Hotel All Season
05.2017 - 12.2018
BBA - Airline And Airport Management
Asian Airline Academy
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