HARJINDER SINGH
Elk Grove,CA
Summary
Results-driven Business Systems Analyst and Certified Scrum Master with over 13 years of experience specializing in business process analysis, requirements gathering, and project management. Proven track record of translating business needs into technical solutions that drive efficiency, cost savings, and stakeholder satisfaction. Skilled in Agile methodologies, data analysis, and facilitating cross-functional teams to deliver successful projects. Seeking to leverage expertise in business analysis and project leadership to drive innovation and business growth at [Company Name].
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Business Systems Analyst
NEC Corporation Of America
07.2021 - 03.2024
- Created comprehensive BRDs containing functional and non-functional requirements, use cases, and workflows for AFIS cloud migration projects for clients like LVMPD (Las Vegas Metropolitan Police Department), VSP (Virginia State Police), and TXDPS (Texas Department of Public Safety)
- Led development of standardized BRD template, reducing document creation time by 30% across project teams.
- Developed detailed Interface Requirements Documents (IRDs) outlining data exchange protocols (Web Services, SMTP, FTP, Shared Folder etc.) between systems, ensuring seamless integration.
- Collaborated with stakeholders to gather requirements, translating them into actionable backlog items with acceptance criteria.
- Conducted bi-weekly backlog grooming sessions with cross-functional teams to refine user stories, ensuring clarity and prioritization for upcoming sprints.
- Utilized MS Azure DevOps (ADO) to maintain and update product backlog, tracking progress and ensuring alignment with project goals.
- Applied retrospective techniques such as Start, Stop, Continue and SWOT analysis to gather actionable feedback.
- Collaborated with cross-functional teams to map BPMN diagrams for process optimization.
Business Analyst - Agile Team
Alluma
09.2013 - 06.2021
- Managed end-to-end BRD process for software development projects, facilitating clear communication between business and IT teams.
- Participated in daily stand-ups, sprint reviews, and retrospectives to continuously refine and improve requirement gathering processes.
- Led requirements gathering workshops and translated user stories into actionable tasks within TFS work items.
- Collaborated closely with development teams, ensuring alignment of deliverables with business objectives through TFS boards and backlogs.
- Developed Process Flow Diagram/Activity Diagrams, Test Cases, Use Cases and performed Functionality testing & Regression testing.
- Experienced in facilitating and conducting Joint Application Design (JAD), interviews, workshops, and requirement elicitation sessions with end-users, clients and stakeholders.
- Coordinated UAT testing efforts across technology, quality assurance and business teams, participate in test planning and execution.
- Instrumental in creating software development lifecycle (SDLC) and defect resolution processes and procedures.
- Worked with business stakeholders and other SMEs across lines of Business to assess current capabilities and understanding high-level business requirements.
- Effectively coordinated between software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.
- Developed business context diagrams (flow charts) to identify and analyze process flows in system.
Business Analyst
Laboratory Corporation of America, LabCorp
01.2012 - 08.2013
- Gathered Business Requirements, interacted with Users, Developers, and SME to get better understanding of Business Processes.
- Worked with development team during Design, Build and Test phase of system projects to clarify business requirements as required.
- Created User Case specifications, Business Flow and Sequence diagrams using MS Visio.
- Analyzed current business processes and systems and designed 'To Be' process models and workflow analysis.
- Documented and tracked bugs and their corresponding fixes, and retest in different environments to ensure successful fix.
- Conducted User Acceptance Testing and collaborated with QA team to develop test cases.
- Worked closely with QA and Developers to clarify/understand functionality, resolve issues and provided feedback to resolve bugs.
- Involved in different phases of testing i.e., Functional, End-to-End, Backend and Regression testing.
SQL Developer
Semphonic
12.2010 - 12.2011
- Created SSIS package to Export and Import data from SQL Server to Access, Text and Excel files.
- Extracted data from Oracle databases and loaded data into flat files.
- Deployed SSIS packages on development server using configuration files.
- Configured SQL mail agent for sending mails upon package deployment.
- Created several event handlers to send alerts, success messages, and error messages and implemented detailed logging.
- Used various SSIS tasks such as Conditional Split, Derived Column, which were used for Data Scrubbing, data cleansing and aggregating required data.
Education
Post Graduate Diploma - Business Marketing Analysis
George Brown College
Bachelor of Technology - Mechanical Engineering
Punjab Technical University
Masters in Industrial Technology -
California State University
Fresno, CASkills
- Requirements Gathering: Expertise in creating Business Requirements Document (BRD), Interface Requirements Document (IRD) and Unified Modeling Language (UML) diagrams
- SDLC: Thorough understanding of Software Development Life Cycle (SDLC); involved in all phases from planning to implementation stage
- Agile: Instrumental in Agile development including configuration/change management and adapting best practices
- DBMS: Proficient in MS SQL server
- JAD sessions: Highly experienced in conducting and facilitating JAD sessions
- Version Control Systems: Hands-On experience working with Azure DevOps (ADO), Team Foundation Server (TFS) and GIT
- Team Player: Expert in working with Subject Matter Experts (SME's) across each group during entire SDLC
- Gap/Swot Analysis: Experience performing business process analysis, enhancements and gap analysis
Certification
Certified ScrumMaster (CSM by Scrum Alliance)
Microsoft Certified: Azure Administrator Associate (AZ-104, Renewal Pending)
Microsoft Certified: Azure Fundamental (AZ-900)
AWS Certified Cloud Practitioner
Technical Skills
Tools : MS Visio, MS Project, MS PowerPoint, IBM Requisite Pro
Source Version Control : Azure DevOps, TFS 2019, GIT, VSS
Cloud: Azure, AWS
Database : MS-Access, Oracle DBMS, MS SQL Server
Web Technologies : HTML, Java Script
Office Tools : Microsoft Office Suite (Word, Excel, Access, PowerPoint and Outlook)
Reporting Tools : Crystal Reports, Rational Clear Quest
Operating Systems : Windows, Linux
Timeline
Senior Business Systems Analyst
NEC Corporation Of America
07.2021 - 03.2024
Business Analyst - Agile Team
Alluma
09.2013 - 06.2021
Business Analyst
Laboratory Corporation of America, LabCorp
01.2012 - 08.2013
SQL Developer
Semphonic
12.2010 - 12.2011
Post Graduate Diploma - Business Marketing Analysis
George Brown College
Bachelor of Technology - Mechanical Engineering
Punjab Technical University
Masters in Industrial Technology -
California State University
Certified ScrumMaster (CSM by Scrum Alliance)
Microsoft Certified: Azure Administrator Associate (AZ-104, Renewal Pending)
Microsoft Certified: Azure Fundamental (AZ-900)
AWS Certified Cloud Practitioner
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