HANNAH KOWALLA
Summary
Proven to enhance customer satisfaction and streamline checkout processes, I leveraged my exceptional communication and POS system expertise at Portillo's and Kroger. My flexibility and problem-solving skills contributed to maintaining high standards of service and operational efficiency, fostering repeat business and reducing wait times without compromising accuracy or safety. Outgoing and detail-oriented professional with proven history of resourcefulness and reliability.
Overview
2
2
years of professional experience
Work History
Drive-Thru Cashier
Portillo's
02.2023 - Current
- Take orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Assist customers with menu items and accurate order fulfillment.
- Demonstrate outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Maintain clean and organized workstations, adhering to strict health and safety guidelines.
- Maintain clean, tidy and orderly work station to uphold company standards.
- Understand restaurant menu, limited-time offers and promotions to answer guest questions.
- Developed strong communication skills while interacting with diverse clientele daily.
- Crosstrained in front counter operations to provide additional support as needed during busy periods or staff shortages.
- Cross-trained in other areas of restaurant to provide additional support during busy periods.
- Enhanced customer satisfaction by providing fast and accurate order processing at the drive-thru window.
- Monitor customer orders to confirm accuracy in preparation and delivery.
- Use POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Set up new sales displays each week with fresh merchandise.
Cashier
Kroger
11.2022 - 07.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Provided exceptional customer service, addressing inquiries and resolving issues.
- Demonstrated strong attention to detail in handling cash and processing payments.
- Conducted efficient and accurate customer transactions using point-of-sale systems.
- Helped customers complete purchases, locate items, and join reward programs.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Education
Denton High School
Denton, TXSkills
- Excellent Communication
- Customer Service
- Problem-Solving
- Flexible Schedule
- Drive-Thru System Familiarity
- POS Systems
- Reliability and punctuality
- Food safety awareness
- Payment Processing
- Kitchen Support
- Food handling safety
Timeline
Drive-Thru Cashier
Portillo's
02.2023 - Current
Cashier
Kroger
11.2022 - 07.2023
Denton High School
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