Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Harkamal Kaur

Spring,TX

Summary

Knowledgeable Solutions Specialist well-versed in current industry, market and product trends. Excellent communication, multitasking and organizational abilities. Actively pursuing an MBA with a concentration in Management Information Systems at Lamar University, seeking an role to apply teaching, analytical, and technical skills.

Overview

7
7
years of professional experience

Work History

Solutions Analyst

UT Health
07.2022 - Current
  • Collaborated with senior analysts to gather, document, and analyze business requirements for Epic software solutions
  • Assisted in testing and implementing system updates, ensuring seamless functionality
  • Provided technical support and troubleshooting, resolving software-related issues
  • Conducted Epic user training sessions, ensuring effective adoption of new features.
  • Analyzed and evaluated training effectiveness and program outcomes.
  • Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
  • Established and maintained quality control standards.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Utilized variety of instructional design methodologies to create effective learning experiences.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Researched and identified solutions to technical problems.
  • Offered assistance in implementing and developing training programs for Epic PB and Ambulatory.
  • Used ticketing systems to manage and process support actions and requests.
  • Assisted with updating technical support best practices for use by team.

Educator

Spring ISD
08.2016 - 06.2022
  • Designed and executed engaging lesson plans, fostering a positive and interactive learning environment
  • Differentiated instruction to cater to diverse learning styles, achieving improved student outcomes
  • Utilized technology to enhance teaching, incorporating interactive resources and multimedia
  • Collaborated with fellow educators and parents to support student development.
  • Built relationships and communicated with parents to provide best learning environment for children.
  • Monitored student progress and adjusted instruction to meet individual needs.
  • Assessed student performance and provided feedback to facilitate student success.
  • Developed and implemented engaging lesson plans to keep learner attention.
  • Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
  • Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.

Education

Master of Business Administration (MBA) - Management Information Systems

Lamar University

Bachelor of Science - Sam, Elementary Education

Houston
05-2016

Skills

  • Business requirement analysis
  • Problem-solving and troubleshooting
  • Classroom management
  • Curriculum design and implementation
  • Training and development
  • Data analysis
  • Project coordination
  • Communication and teamwork
  • P>Active Listening
  • Multimedia Presentations
  • Efficient Service
  • Security Standards
  • Technical Solutions Development
  • Customizing Teaching
  • Team Meetings
  • Web Support
  • Production Work
  • Customer Inquiries
  • Project Management
  • Teaching Improvements
  • Service Delivery
  • Support End-Users
  • Organizational Skills
  • Strategic Learning Solutions
  • Bug Fixes

Accomplishments

  • Certifications:
  • EC-6 Elementary Generalist
  • ESL

Languages

Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Spanish
Professional Working

Timeline

Solutions Analyst

UT Health
07.2022 - Current

Educator

Spring ISD
08.2016 - 06.2022

Master of Business Administration (MBA) - Management Information Systems

Lamar University

Bachelor of Science - Sam, Elementary Education

Houston

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Harkamal Kaur