Harkena Holloway
Deerfield Beach
Summary
Dynamic Shipping Dispatch Coordinator at RJRoberts with a proven track record in enhancing delivery efficiency and fleet utilization. Skilled in data entry and customer service, I excel in multitasking and team collaboration, ensuring accurate documentation and timely responses to urgent logistics needs. Committed to driving operational success through effective communication and problem-solving.
Overview
6
6
years of professional experience
Work History
Shipping Dispatch Coordinator
RJRoberts
04.2021 - Current
- Coordinated daily dispatch operations to ensure on-time deliveries and maximize fleet utilization.
- Improved response times by prioritizing urgent requests while maintaining attention to routine orders.
- Developed understanding of transportation management platforms to drive content integration with client systems and platforms.
- Responded to high volume of phone and email requests to provide logistics information.
- Organized paperwork and explained individual job parameters for each assignment.
- Monitored driver locations in field and solved discrepancies to keep team on-track.
- Collaborated with warehouse staff to prioritize shipments based on urgency and importance.
Intake Specialist
National Direct
Deerfield Beach
02.2019 - 12.2021
- Ensured that all necessary paperwork was completed accurately before discharge from program.
- Documented all patient contact activities in accordance with agency standards and regulations.
- Maintained accurate records of all client interactions according to agency policies and procedures.
- Processed paperwork, obtained billing forms and secured confidential information.
- Verified insurance eligibility, benefits, and patient liabilities for defined services.
Education
High School Diploma -
Deerfield Beach High School
Deerfield Beach, FL06-2018
Skills
- Customer service
- Multitasking Abilities
- Data entry
- Documentation accuracy
- Team collaboration
- Empathic communication
Timeline
Shipping Dispatch Coordinator
RJRoberts
04.2021 - Current
Intake Specialist
National Direct
02.2019 - 12.2021
High School Diploma -
Deerfield Beach High School
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