Harkirat Kaur
Hayward,CA
Summary
Dynamic Administrative Assistant with a proven track record at A biotech company and Caretel Clinic, excelling in customer service and data entry. Multilingual and culturally competent, I foster strong relationships while ensuring compliance with privacy regulations. Recognized for enhancing operational efficiency and delivering exceptional support, I am a dedicated team player committed to excellence.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Administrative Assistant/Front Desk Receptionist
Allogene Therapeutics
08.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained inventory of office supplies and placed orders.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Scheduled, coordinated and confirmed appointments and meetings.
- Greeted visitors warmly, creating positive first impression of organization.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
Patient Services Representative / Healthcare Coord
Caretel Medical Clinic
05.2022 - 06.2024
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Handled customer service inquiries in person, via telephone and through email.
- Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
- Answered incoming calls, scheduled appointments and filed medical records.
Education
Associate of Science - Biology
Associate Degree in Science ( Biology)
Capilano UniversityHigh School Diploma -
K.V.S.
India04-2022
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Insurance authorization
- Medical terminology
- cultural competence
- Microsoft Office Suite
- Computer proficiency
- Dedicated team player
- Multi-line phone systems
- Multilingual in Hindi, Punjabi, Urdu and english
- Typing- 50 WPM
- Professional communication
- Focused and persistent
Certification
Medical Billing and Insurance Training- AAPC
EHR and Medical Billing Basics
Occupational First Aid certificate- 2nd level
Languages
Hindi
Native or Bilingual
English
Native or Bilingual
Punjabi
Native or Bilingual
Urdu
Native or Bilingual
Interests
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Engaging in food photography and sharing culinary creations on social media, I am in love with experimenting new recipes, baking and cooking
Timeline
Administrative Assistant/Front Desk Receptionist
Allogene Therapeutics
08.2024 - Current
Patient Services Representative / Healthcare Coord
Caretel Medical Clinic
05.2022 - 06.2024
Associate of Science - Biology
Associate Degree in Science ( Biology)
High School Diploma -
K.V.S.
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