Adept at front desk operations and exemplifying top-tier customer service, I significantly enhanced patient and customer experiences at Southside Medical Center. Skilled in HIPAA compliance and appointment scheduling, my proactive approach and critical thinking led to streamlined processes and positive feedback, showcasing my ability to manage tasks efficiently while maintaining empathy and professionalism.
Hi, I’m
Harlacia Freeman
Atlanta ,GA
Summary
Overview
11
years of professional experience
Work History
Southside Medical Center
Medical Receptionist
08.2023 - Current
Job overview
- Maintained a clean and organized reception area, creating a welcoming environment for patients.
- Handled patient inquiries with professionalism and empathy, addressing concerns and providing solutions.
- Answered and directed phone calls, providing information and assistance to patients and staff.
- Processed insurance claims and verifications through specialized billing software.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Duty Free Americas Inc.
Retail Sales Associate
01.2016 - 08.2023
Job overview
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
HMS Host International
Customer Service Cashier
06.2014 - 01.2016
Job overview
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Utilized POS system to handle customer cash and credit card transactions.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
Education
Georgia Southern UniversityStatesboro, GA
Bachelor Of Health Science from Health And Wellness
University Overview
Tri-Cities High SchoolAtlanta, GA
High School Diploma from General Studies
05.2014
University Overview
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- HIPAA compliance
- Customer service
- Time management
- Critical thinking
- Data entry
Timeline
Medical Receptionist
Southside Medical Center
08.2023 - Current
Retail Sales Associate
Duty Free Americas Inc.
01.2016 - 08.2023
Customer Service Cashier
HMS Host International
06.2014 - 01.2016
Georgia Southern University
Bachelor Of Health Science from Health And Wellness
Tri-Cities High School
High School Diploma from General Studies
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