HARLAN B. KRICHMAN

At Keystone Solutionz we provide consultative services expertly tailored to your specific needs in all disciplines of operational efficiencies, leadership and operational team coaching and accountability, multifamily asset management, acquisitions due diligence, software and other IT related integrations, as well as customer service and communication coaching.

• Responsible for all operations of the company and for supervising all operational disciplines to achieve operational, financial, human capital and customer centric efficiencies with the goal of achieving optimal net operating income
• Assessed all company disciplines including but not limited to: Human Resources, Accounting, Risk Management, Compliance, Information Technology, Operations, Maintenance, Marketing, and Business Development and have made changes to increase operational efficiency
• Lead the company in the review, revision, and implementation of policies and procedures as well as implementation of technology solutions necessary to create a scalable company
• Provide a customer (internal and external) centric culture
• Review financial reports and create and monitor company and property Key Performance Indicators (KPI’s)
• Portfolio consists of more than 11,000 multi-family apartments and 85 single family homes
• Enhanced company performance by implementing strategic plans and overseeing daily operations.
• Developed strong partnerships with cross-functional teams for improved collaboration and efficiency.
• Streamlined organizational processes by evaluating current systems and implementing improvements.
• Directed change management initiatives that aligned employees with evolving business objectives.
• Established a culture of accountability by setting clear expectations and holding individuals responsible for results.

• Responsible for overseeing all operational disciplines
• Creation of and implementation of all new policies and procedures
• Implemented new technology solutions necessary to operate in a more efficient manner
• Portfolio consists of 5000 multi-family apartments 1,500 single family homes and 500,000 sq
• Ft commercial space

• Responsible for accessing operations and identifying strengths, opportunities, weaknesses, and threats to the business and reporting those back to the President and CEO
• Improve accountability of the team and raise the standards for physical asset appearance and customer service expectations
• Assess capital needs
• Complete detailed market study

• Responsible for taking over an operationally dysfunctional operation and relaunching a multi-family property management company from the ground up
• Was directly responsible for identifying all levels of dysfunction and resolving
• Changes consisted of rebranding, creating a new culture, implementing new policies and procedures, performance metrics, infrastructure and terminating and hiring at all levels of the organization
• Created a scalable company
• Initiate original, progressive, and creative ideas across all disciplines of the organization
• Responsible for leading an interdisciplinary team at multiple locations
• Utilize strong financial skills to manage the business with a focus on the bottom line and with strong internal controls
• Demonstrate excellent relationship management skills and diplomacy in managing employees
• Able to think broadly about the business from the ground level up to form a big picture view
• Able to balance business with a quantitative and rigorous approach at the property, corporate and overall business level to balance the execution of current business while driving to increase performance at all levels
• Bring a current, state-of-the-art industry perspective with hands-on field level and corporate expertise
• Understand and have managed using best practices and key performance indicators and will constantly strive to improve efficiencies, operations, and service delivery
• Demonstrates ability to initiate and establish systems, policies and procedures for effective management
• Possess a high degree of commitment and leadership skills that can be followed by example, a big picture and long-term view with the ability to think “out of the box”, effective communication skills, and a willingness to be called upon to represent the company in any needed forum
• Able to develop, train and motivate a cohesive team
• Possess a high level of integrity, honesty, and respect for others in both personal and business relationships.

• Responsible for all operations of Philadelphia’s most active developer of “class A” apartments
• Responsible for reviewing, creating, and modifying all policies and procedures and for systematizing and automating all functions across all divisions of the company including, development, construction, operations, leasing, maintenance, marketing, human resources, security and accounting
• Also, responsible for hiring Executives, Directors, and Regional team members to assist in implementing all policies, procedures, automation and performance metrics.

• Responsible for creating and launching a multi-family property management company from the ground up
• Absorbed the management of initial 27 properties owned by Resource Real Estate, the parent company and was directly responsible for hiring Executives, Directors, and Regional team members to create all infrastructure, policies, procedures, performance metrics, etc
• Further responsible for operations, as the company has grown to 500 employees and 65 properties consisting of 24,000+ apartment homes with budgeted revenue of $288M
• Opened regional offices across the country
• Properties are located in 17 states from coast-to-coast
• Manage an $17M corporate budget
• Responsible for the construction management in excess of $50M/year
• Direct reports include the Senior Vice Presidents and Vice Presidents of all disciplines of the property management company: Information Technology, Human Resources, Marketing, Sales and Training, Accounting, Revenue, Construction Management, Capital Improvements, and Maintenance

• Asset Management
• Responsible for conducting all phases of asset management, including oversight of fee managers for a real estate portfolio consisting of 27 properties in ten states with 8,456 apartments
• The portfolio was comprised of market rate multi-family housing with an asset value of over $1.2B.