Summary
Overview
Work History
Education
Skills
Timeline
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Harlan David Wright

Grand Rapids,MI

Summary

Dynamic and detail-oriented professional with a proven track record at Helix Steel, excelling in equipment operation and process quality management. Recognized for effective communication and adaptability, I consistently enhance team performance and customer satisfaction through strong problem-solving skills and a reliable commitment to tasks.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

20
20
years of professional experience

Work History

Machine Operator Level 3

Helix Steel
09.2024 - Current
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety rules and regulations.
  • Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.

Shift Manager, IHOP

Traditions Beverages
03.2017 - 04.2018
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Kept employees operating productively and working on task to meet business and customer needs.

Restaurant Manager

Comfort Inn Hotel
06.2014 - 03.2017
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.

Head Bartender

Windmill Lounge
02.2005 - 12.2009
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
  • Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
  • Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
  • Crafted special drink and cocktail menu items for seasonal offerings.

Education

Associate of Arts - Science

Kirkwood Community College
Cedar Rapids, IA
12-2009

Skills

  • Reliable commitment to tasks
  • Effective communication
  • Strong attention to detail
  • Equipment operation
  • Process quality management

Timeline

Machine Operator Level 3

Helix Steel
09.2024 - Current

Shift Manager, IHOP

Traditions Beverages
03.2017 - 04.2018

Restaurant Manager

Comfort Inn Hotel
06.2014 - 03.2017

Head Bartender

Windmill Lounge
02.2005 - 12.2009

Associate of Arts - Science

Kirkwood Community College

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Harlan David Wright