Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Languages
Timeline
Generic

Harlee Bigelow

Albany,IN

Summary

Experienced with managing patient interactions and administrative responsibilities. Utilizes effective communication and problem-solving skills to enhance patient satisfaction. Knowledge of healthcare protocols and administrative procedures ensures smooth operations.

Overview

6
6
years of professional experience

Work History

Patient Service Representative

Open Door Health Services
08.2024 - Current
  • Assisted patients with scheduling appointments and managing inquiries to enhance service delivery.
  • Provided support in processing patient registrations, ensuring accurate entry of information.
  • Coordinated communication between patients and healthcare providers to streamline care processes.
  • Educated patients on services offered, improving understanding of available healthcare options.
  • Handled insurance verification tasks, facilitating smooth billing and claims processes for patients.
  • Adapted quickly to new procedures and technologies, enhancing overall operational efficiency within the office.
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
  • Took copayments and compiled daily financial records.
  • Balanced deposits and credit card payments each day.
  • Built and maintained positive working relationships with patients and staff.
  • Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Provided excellent customer service to patients and medical staff.

Front Desk Receptionist

Central Indiana Orthopedics
12.2023 - 07.2024
  • Greeted and assisted visitors, ensuring a welcoming atmosphere at reception area.
  • Collaborated with team members to enhance front desk operations and customer service experience.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Completed all tasks in compliance with company policies and procedures.
  • Maintained confidentiality of sensitive data to protect customer and business information.

Phone Operator

LEIGH VALLEY HEALTH NETWORK
06.2022 - 09.2023
  • Managed inbound and outbound calls, ensuring prompt and courteous service.
  • Assisted customers with inquiries, providing accurate information and solutions.
  • Collaborated with team members to improve communication processes.
  • Resolved customer complaints effectively, enhancing overall satisfaction.
  • Trained new staff on phone protocols and customer service techniques.
  • Monitored call quality, identifying areas for improvement in performance.
  • Adapted quickly to changes in procedures, contributing to operational efficiency.
  • Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
  • Contributed to a positive work environment by supporting team members in handling difficult calls or resolving complex issues.
  • Maintained professionalism and courtesy while managing high call volumes during peak hours.
  • Pleasantly greeted all callers and asked how to be of assistance.
  • Managed emergency calls with professionalism and sensitivity, ensuring immediate response from appropriate personnel or authorities.
  • Managed multi-line phone system, expertly navigating between calls while maintaining a friendly demeanor.
  • Handled escalated customer concerns with empathy and tact, leading to satisfactory resolutions.
  • Collected and verified telephone numbers, addresses, and proper spelling of names.
  • Addressed customer inquiries promptly, resulting in increased efficiency of overall call management process.
  • Developed strong working knowledge of company policies and procedures to provide accurate guidance to callers.
  • Assisted customers with scheduling appointments, confirming details, and making necessary adjustments.
  • Provided timely and accurate information to callers, resulting in increased customer trust and loyalty.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Connected callers with appropriate professional, department, or business.
  • Maintained accurate records of calls placed and received.
  • Processed customer payments for timely, accurate order fulfillment.
  • Gathered customer information and promptly input data into computer system.
  • Reviewed customer feedback to determine strategies for improving customer service.
  • Handled customer complaints using strong engagement, research and issue-resolution skills.
  • Performed data entry operations to update database with customer responses.
  • Received incoming calls and paged individuals and departments over PA system.
  • Operated computers and fax machines to send and receive messages to customers and coworkers.

Pharmacy Technician

Rite Aide Pharmacy
06.2019 - 06.2022
  • Assisted pharmacists in preparing and dispensing medications accurately.
  • Maintained inventory levels, ensuring timely restocking of pharmaceuticals and supplies.
  • Operated pharmacy software to manage prescriptions and patient records efficiently.
  • Educated patients on proper medication usage and potential side effects.
  • Processed insurance claims, verifying coverage and resolving discrepancies promptly.
  • Trained new staff on pharmacy procedures and customer service standards effectively.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Entered and processed patients' prescriptions into internal system.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Counted, measured, and compounded medications following standard procedures.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Collected co-payments or full payments from customers.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
  • Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
  • Developed patient education materials on medication management, contributing to community health awareness.
  • Participated in community health events, representing pharmacy and providing valuable health information.
  • Engaged in continuous learning to stay updated on pharmaceutical practices and products.
  • Educated patients on medication usage and precautions, enhancing patient understanding and safety.
  • Utilized pharmacy management software to process prescriptions efficiently.
  • Provided critical support in emergency situations, quickly gathering necessary medications.
  • Conducted patient follow-ups to confirm medication effectiveness and address concerns.
  • Enhanced patient care by accurately filling prescriptions under pharmacist supervision.

Education

NORTH POCONO HIGH SCHOOL
Moscow, PA
06-2019

Skills

  • Customer service
  • HIPAA compliance
  • Insurance verification
  • Insurance verifying
  • Appointment scheduling
  • Patient intake
  • Patient confidentiality
  • Payment collection
  • Medical terminology
  • Eligibility determination
  • Medical insurance
  • Data entry proficiency

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-SiteRemote

Important To Me

Work-life balanceFlexible work hoursPaid sick leavePaid time off401k matchHealthcare benefitsWork from home option

Languages

English

Timeline

Patient Service Representative

Open Door Health Services
08.2024 - Current

Front Desk Receptionist

Central Indiana Orthopedics
12.2023 - 07.2024

Phone Operator

LEIGH VALLEY HEALTH NETWORK
06.2022 - 09.2023

Pharmacy Technician

Rite Aide Pharmacy
06.2019 - 06.2022

NORTH POCONO HIGH SCHOOL

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