Harlee Furman
Summary
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Experienced with wireless sales strategies and customer relationship building. Utilizes product knowledge and persuasive communication to drive sales and enhance customer satisfaction. Track record of achieving sales targets through effective team collaboration and problem-solving.
Overview
6
6
years of professional experience
Work History
Wireless Sales Representative
Russell Cellular Verizon Wireless
03.2025 - Current
- Engaged customers to understand needs and recommend tailored wireless solutions
- Demonstrated product features and benefits, enhancing customer experience and satisfaction
- Conducted market research to identify trends and adjust sales strategies accordingly
- Collaborated with team members to achieve store sales targets and improve performance
- Trained new staff on product knowledge, sales techniques, and customer service standards
- Resolved customer inquiries and issues promptly, maintaining high service quality
- Upsold customers by recommending accessories and promotions to increase revenue.
- Boosted store sales by maintaining a thorough understanding of current promotions and wireless plans.
- Conducted regular device demonstrations to educate customers on features and benefits, driving interest in new products.
- Provided exceptional customer support by promptly addressing inquiries, resolving issues, and ensuring overall satisfaction.
- Developed tailored solutions for individual customers by thoroughly assessing their needs, preferences, and budget constraints.
- Maintained up-to-date knowledge of industry trends, competitor offerings, and emerging technologies to provide informed guidance to customers.
- Streamlined the sales process for greater efficiency, resulting in faster transactions and improved customer experiences.
- Handled returns, exchanges, and warranty claims with professionalism and ease, minimizing potential dissatisfaction.
Medical Assistant
Sweetwater Foot & Ankle
10.2023 - 03.2025
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Assisted in patient intake, ensuring accurate collection of medical history and vital signs.
- Coordinated scheduling for appointments, optimizing patient flow and reducing wait times.
- Supported physicians during examinations and procedures, contributing to efficient clinical operations.
Administrative Assistant
Quickenden Chiropractic Clinic
05.2021 - 09.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Garden Associate
Home Depot
04.2020 - 08.2020
- Worked outdoors in weather conditions to care for plants and serve customers.
- Watered plants every week and regularly checked for naturally wilted parts to remove.
- Maintained a clean and inviting garden center environment for both employees and customers alike.
- Sought out customers to help and offered immediate assistance with locating items and making selections.
- Maintained plant health and attractiveness with proper sunlight, water, and nutrition.
Solutions Specialist
Verizon
10.2019 - 03.2020
- Maintained strong relationships with existing customers by delivering exceptional service and ongoing support as needed.
- Identified opportunities for upselling additional services, resulting in increased revenue for the company.
- Installed operating systems, set up emails and updated programs.
- Conducted troubleshooting and diagnostic procedures on customer devices.
Sales Representative
OSL Retail Services Inc
08.2019 - 10.2019
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
Education
High school diploma -
Rock Springs High School
05.2018
Skills
- Retail Sales
- Cash Handling
- Administrative Experience
- Microsoft Word
- POS
- Office experience
- Calendar management
- Phone etiquette
- Multi-line phone systems
- Customer service
- Computer skills
- Medical Scheduling
- Front Desk
- Typing
- HIPAA Compliance
- Medical terminology knowledge
- Data Entry
- Problem-solving
- Honest and dependable
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Wireless Sales Representative
Russell Cellular Verizon Wireless
03.2025 - Current
Medical Assistant
Sweetwater Foot & Ankle
10.2023 - 03.2025
Administrative Assistant
Quickenden Chiropractic Clinic
05.2021 - 09.2023
Garden Associate
Home Depot
04.2020 - 08.2020
Solutions Specialist
Verizon
10.2019 - 03.2020
Sales Representative
OSL Retail Services Inc
08.2019 - 10.2019
High school diploma -
Rock Springs High School