Harlee Hooker
Yukon,OK
Summary
Being in Dentistry for 20 years, I am looking to join a company and be a part of a team atmosphere where I can put my vast experience to use. I enjoy sharing my passion and knowledge to train staff in helping patients understand and coordinate financing for smiles they are proud to show.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Office Manager
Lakeside Family Dentistry
01.2023 - Current
- Maintained computer and physical filing systems.
- Increased revenue.
- Updated reports, managed accounts, and generated reports.
- Implemented Policies and Procedures
- Organized and developed the company handbook
- Collections
- Recruiting and hiring processes established
- Training program management
- Website development and social media management
- Organized staff meeting with education and team building activities
- Oversee updates to building design (construction and decor)
- Coordinated special projects and managed schedules.
- Managed office operations while scheduling appointments for department managers.
- Negotiated insurance fees
- Credentialing
Management Team Member
Dentistry by Design of Midwest City
01.2015 - 09.2022
- Marketing and Training Coordinator
- Sr. Treatment Planner
- Conversion Team Member
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Educated patients on treatment options, dental benefits and coordinated proper payment with insurance companies.
- Performed in team leader capacity and organized all treatment and placement activities.
- Directed patient care by organizing schedules and day-to-day activities.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Acted as main point of contact for patients, doctors and staff by closely reviewing medical charts and maintaining high levels of communication.
- Worked with patients to schedule tests and procedures.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Monitored patient health records for accuracy to meet compliance with healthcare guidelines.
- Assisted patients with coordinating long-term care for chronic conditions to support and manage illnesses.
- Organized discharge planning for home care to ease patients' transition for recovery.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Monitored and inspected staff processes to eliminate hazards posed for both patients and staff while ensuring continuous compliance with regulations.
Hygiene Coordinator
Grand Dental Studio
06.2012 - 02.2015
Dental Assistant/ Treatment Coordinator
Dental Depot
05.2008 - 01.2012
Dental Assistant
Mauldin & White
10.2006 - 05.2008
Education
Associate of Applied Science - Dental Assisting
Platt College
Oklahoma City, OK05.2005
Skills
- Dentrix Software, Patterson (Eaglesoft), Windent Software, Momnt, Weave
- MS Office
- Digital X-Ray Reading
- Dental Assessment Experience
- Knowledge of Dental Insurance and Verification
- Payment Collection
- Patient Assessment and Education
- Appointment Scheduling
- New Hire Training
- Patient Care Coordination and Flow Management
- HIPAA Compliance
- Claims Processing
- Inventory Management
- Organizational Skills and Attention to Detail
- Patient Outreach and Follow-Up
- Patient Documentation
- Vendor Relationship Management
- Multitasking Ability
- Critical Thinking Skills
- Process Improvements
- Case Management
- Project Management
- Relationship Building
Certification
CPR Certified
Duties Qualifications
Present large treatment plans, Financing, Scheduling, Consent Forms, Coverage Books, Fee Schedules, Credentialing, Check patients in/out, Verify insurance benefits and review accounts, Accept payments, co-payments, post payments and/or make pay arrangements, Posting Insurance payments, Statements, Account audits and adjustments, Collecting Bad Debt, Determine and prepare write offs, Checking for patient updates, Calling on outstanding treatment, Prepare and close end of day, end of month and end of year Accounts Receivable/ Accounts Payable, Answer multi-line phone system, Ordering: Marketing materials, office supplies, office staff scrubs, Worked with marketing companies for logos and designs for marketing materials, letterhead, business cards, Coordinated headshots for multiple offices, Set up Google for multiple offices, Set up websites for multiple offices, Coordinator Social Media Team, Coordinated with KOCO for commercials, Implemented new software, Implemented financing plans, Train in converting paper charts to Eaglesoft, Train employees to be a “front desk superstar”, Source of contact for support
Timeline
Office Manager
Lakeside Family Dentistry
01.2023 - Current
Management Team Member
Dentistry by Design of Midwest City
01.2015 - 09.2022
Hygiene Coordinator
Grand Dental Studio
06.2012 - 02.2015
Dental Assistant/ Treatment Coordinator
Dental Depot
05.2008 - 01.2012
Dental Assistant
Mauldin & White
10.2006 - 05.2008
Associate of Applied Science - Dental Assisting
Platt College
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