Harlee Reed
Trinity,FL
Summary
Dedicated professional with proven customer service expertise and strong multitasking abilities. Committed to delivering exceptional experiences that foster customer loyalty. Demonstrates adaptability and a strong work ethic, excelling in fast-paced environments. Quick to learn new skills and effectively manage time to meet organizational goals.
Overview
7
7
years of professional experience
Work History
Installer Service Specialist
Bay to Bay Turf LLC
Tampa , FL
06.2022 - Current
- Installed turf products at residential and commercial sites efficiently.
- Operated tools and equipment for turf installation and maintenance tasks.
- Assisted customers with product selection and provided installation guidance.
- Collaborated with team members to ensure timely project completion.
- Conducted quality checks on installed turf to ensure proper adherence standards.
- Educated clients on turf care and maintenance best practices post-installation.
- Resolved customer inquiries and concerns related to turf services effectively.
- Conducted post-installation follow-ups with customers to ensure satisfaction with services rendered.
- Replaced defective parts or systems as needed.
- Conducted pre-installation site visits to measure, evaluate, and plan installations, reducing project delays.
- Reviewed work orders and discussed with supervisors.
Wholesale Real Estate
Self-Employeed
Tampa, Florida
03.2019 - 06.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Developed and implemented sales and marketing strategies to align with goals.
Basketball Player
Trinity College of Florida
Trinity, FL
09.2018 - 06.2022
- Trained rigorously in fundamental basketball skills and techniques.
- Collaborated with teammates to develop game strategies and plays.
- Analyzed opponent performance to adjust game plans effectively.
- Participated in team meetings to discuss performance and improvement areas.
- Assisted coaches in executing practice drills and player development sessions.
- Demonstrated sportsmanship and leadership both on and off the court.
- Followed rigorous practice schedule, maintained dress requirements and always contributed to team improvements.
- Mentored younger players on the fundamentals of the game.
- Maintained eligibility requirements to keep team position.
Education
Bachelor of Science -
Trinity College of Florida
Trinity, FlSkills
- Turf installation
- Equipment operation
- Quality assurance
- Customer education
- Product selection
- Customer relationship management
- Team collaboration
- Effective communication
- Network connectivity
- Critical thinking capacity
- Task prioritization
- Sales strategy development
- Conflict resolution
- Negotiation tactics
Timeline
Installer Service Specialist
Bay to Bay Turf LLC
06.2022 - Current
Wholesale Real Estate
Self-Employeed
03.2019 - 06.2022
Basketball Player
Trinity College of Florida
09.2018 - 06.2022
Bachelor of Science -
Trinity College of Florida
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