Harlee Roy
Summary
Talented administration professional with proficiency in optimizing productivity, efficiency, and service quality across various work environments. Offering 2 years of experience in conducting intake interviews and summarizing data with speed and accuracy, while maintaining performance-oriented task output. Connects with clients easily to provide thoughtful and compassionate assistance. Manages client files and prioritizing tasks to achieve optimal productivity.
Overview
2
2
years of professional experience
Work History
Server
Aj Gators
05.2023 - Current
- Proven customer service skills by earning average to above average gratuity while maintaining in a fast-paced work environment
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Consistently earned more than 18% in credit card tip revenue.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Intake Coordinator
Samaritan House
08.2022 - 06.2023
- Promoted to Lead Intake Coordinator position in March 2023 and consistently kept a high average on performance evaluations.
- Assisted with training new employees by explaining the procedures and policies of the program and the agency, while ensuring the task was understood before signing off the training checklist.
- Provided reports detailing quarterly highlights to the various grantors that provided funding to the crisis services department; completed necessary documentation and data entry for participants and callers with accuracy and attention to detail which assisted with the increased call volume and surpassing the goal set forth in the written grant.
- Conducted intake assessments and crisis interviews with clients reaching out through the crisis hotline or walk-in services.
- While conducting hotline calls and working through assessments, made 7 referrals to the United Way VBThrive program, successfully securing those individuals housing and assistance through that program's services.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Collected, verified, assessed, and documented client demographics, detailed crisis management methods implemented, and referral information.
- Improved office operations by automating client correspondence, record tracking and data communications.
Weekend Intake Coordinator
Samaritan House
04.2022 - 08.2022
- Similar duties as full-time intake coordinator
- Worked holidays and any additional shifts, as needed
- Part-time.
- Supported office staff and operational requirements with administrative tasks.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Communicated with program participants, ensuring that medical, criminal history, and personally identifying information was kept private.
Education
Associate of Applied Sciences - Human Services -
Virginia Peninsula Community College
05.2022
Career Studies Certificate - Substance Abuse Counselor's Assistant -
Virginia Peninsula Community College
05.2022
Internship -
Samaritan House
12.2021
Skills
- Order Management
- Guest Engagement
- Cash Handling
- Multi-Line Phone Systems
- Records Management
- Data Analysis
- Community-Based Educational Programs
- Data Entry
References
Javier Wright, (757)651-1353, javierann.f.wright@usace.army.mil
Emily Hoapili, (808)344-8795
Maura Bridges, (978)998-5713, mbridges@samaritanhouseva.org
Timeline
Server
Aj Gators
05.2023 - Current
Intake Coordinator
Samaritan House
08.2022 - 06.2023
Weekend Intake Coordinator
Samaritan House
04.2022 - 08.2022
Associate of Applied Sciences - Human Services -
Virginia Peninsula Community College
Career Studies Certificate - Substance Abuse Counselor's Assistant -
Virginia Peninsula Community College
Internship -
Samaritan House
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