Harlee R. Thompson
Manhattan
Summary
Experienced and versatile professional in healthcare administration, receptionist duties, and office clerical work. Thrives on embracing new and exciting roles, bringing a wealth of knowledge and adaptability to any team or organization. Proven track record of effectively managing administrative tasks, providing exceptional customer service, and maintaining a high level of organization. Dedicated to contributing to company success and ensuring smooth operation and client satisfaction.
Overview
14
14
years of professional experience
Work History
Office Professional/Registrar
Manhattan-Ogden Unified School District 383
07.2024 - Current
- Prepared and edited documents to produce precise, accurate and professional communication.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Utilized office management software to record and track student information.
- Created and maintained detailed records of all student records.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Facilitated student registration with admissions and records departments for smooth administration processes.
Administrative Assistant to the Assistant Superintendent
Manhattan-Ogden Unified School District 383
10.2023 - 07.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scribe for district meetings.
- Booking of hotels, transportation, and conferences.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managing financial cards and payments while using various account lines.
Intake Coordinator
Good Shepherd Homecare & Hospice
06.2022 - 03.2023
- Scheduling incoming admissions to home health, home hospice, and hospice house
- Speaking in depth with families, referring physicians, hospitals, and social workers, regarding the type of service or placement that fits their needs
- Coordinating agency social work and nursing schedules to facilitate proper admission to programs
- Obtaining necessary documentation from referring providers, hospitals, and skilled nursing facilities
- Facilitating the signing of documents from appropriate persons that are time sensitive, in timely manly
- In charge of notifying agency staff on updates in patient acuity, family needs, and requests
- Acquiring insurance prior authorizations when needed
- Completing quarterly patient chart audits in coordination with Clinical Coordinator, Executive Director, and Medical Records Coordinator
- Documenting reception of signed physician forms in Excel spreadsheets to ensure things do not get missed
- Member of Interdisciplinary Team with agency Medical Directors, which attends bi-weekly meetings to discuss current patient acuity, patient needs, staff needs, and monthly revenue
- Documentation of topics discussed, and actions taken following IDT meeting
Administrative Assistant/ Billing Specialist/Part – time Front Office Manager
Flint Hills Heart, Vascular & Vein Clinic
03.2018 - 05.2022
- Answering phones, scheduling patient appointments and making sure they receive the correct paperwork and information prior to their scheduled appointment(s)
- Greeting patients at check-in and check-out
- Making sure all required information gets entered into the correct patient’s medical record
- Gathering daily faxes and dispersing them to the correct recipient
- Scheduling new and existing patient referrals
- Organizing patient charts (paper), scanning all documents into EMR system
- Fulfilling medical records requests in a timely and efficient manner
- Checking insurances for active/inactive policies
- Gathering all information to be sent to out sourced billing company to file appropriate claim
- Verifying correct CPT and ICD-10 prior to claim submission
- Double check billed out amounts are correct
- Submit for prior authorizations for specific procedures if and when needed
- Sending monthly statements to those with existing balances
- Taking payments in office, over the phone and setting up payment plans
- Ordering of office supplies and anything needed by office or clinical staff
- Scheduling drug rep lunches and/or meetings, according to doctor’s schedule
- Scheduling all-staff meetings, as well as documenting topics discussed
- Managing advertising (along with the doctor and head RN) of the clinic
- Uploading and posting of accounts payable and receivable
Front Office Specialist/Nurse Technician/ Medical Records Clerk
Associated Urologists P.A.
06.2015 - 02.2018
- Making sure patients checking in have all the required paperwork, forms of identification, and insurance information
- Entering the correct data into the electronic chart
- Compiling all information and forms into a paper chart for the doctor to complete proper dictation for his/her patients
- Retrieving/sending out pertinent correspondence to and from other/referring offices
- Going through daily faxes and giving them to the correct recipient
- Responsible for explaining the office’s medical records policy and procedure when obtaining or releasing personal information
- Filling out, faxing or mailing invoices for records, as well as collecting payments
- Handling four doctors’ on-call schedules and sending them to the appropriate facilities in which they were needed
- Informing physicians of any concerns in the front office, as well as issues with patients or patients’ families
- Collecting urine specimens and testing them for bacteria
- Rooming patients, taking vital signs, and listing questions/concerns for the doctor to answer
- Documenting patients’ past medical history and medications
- Performing bladder scans
- Drawing blood (on the job phlebotomy training) for required tests ordered by the physician
- Creating requisitions for various scans/tests also ordered by the physician
- Stocking patient rooms, ordering supplies, and making sure they is enough supply on hand
Customer Service Representative
Pawnee Mental Health Services
11.2014 - 06.2015
- Handled all incoming phone calls and directed them to the appropriate clinician or mailbox
- Greeted, checked in and out patients in a timely manner
- Was responsible for printing notes, treatment plans and schedules for the therapists and physicians
Receptionist
KSTAT Urgent Care
11.2014 - 12.2014
- Was responsible for giving patients the required paperwork for the practice
- Explaining things in detail and making sure everything was entered into the electronic chart correctly
- Answering incoming calls, referrals to specialty clinics, and insurance data entry
Certified Nurse’s Aide/Certified Medication Assistant
Good Samaritan Center, Valley Vista
04.2011 - 08.2014
- Provided patient care to the elderly in need
- Helped residents with activities of daily living
- Administered medications and performed acu-checks for those with diabetes
Education
High School Diploma -
Manhattan High School
Manhattan05-2010
No Degree - Nursing
Brown Mackie College
Salina, KSSkills
- Organizational skills
- Attention to detail
- Ability to work under pressure
- Time management
- Extensive history in customer service
- Insurance verification
- Charting and clinical documentation
Timeline
Office Professional/Registrar
Manhattan-Ogden Unified School District 383
07.2024 - Current
Administrative Assistant to the Assistant Superintendent
Manhattan-Ogden Unified School District 383
10.2023 - 07.2024
Intake Coordinator
Good Shepherd Homecare & Hospice
06.2022 - 03.2023
Administrative Assistant/ Billing Specialist/Part – time Front Office Manager
Flint Hills Heart, Vascular & Vein Clinic
03.2018 - 05.2022
Front Office Specialist/Nurse Technician/ Medical Records Clerk
Associated Urologists P.A.
06.2015 - 02.2018
Customer Service Representative
Pawnee Mental Health Services
11.2014 - 06.2015
Receptionist
KSTAT Urgent Care
11.2014 - 12.2014
Certified Nurse’s Aide/Certified Medication Assistant
Good Samaritan Center, Valley Vista
04.2011 - 08.2014
High School Diploma -
Manhattan High School
No Degree - Nursing
Brown Mackie College
Similar Profiles
Alyssa GrudiAlyssa Grudi
Teacher, Grade 1 at Manhattan-Ogden Unified School District 383Teacher, Grade 1 at Manhattan-Ogden Unified School District 383
Rachel WatersRachel Waters
Office Professional/School Health Aide at Manhattan-Ogden USD 383Office Professional/School Health Aide at Manhattan-Ogden USD 383
Daisy Alejandra BernardinoDaisy Alejandra Bernardino
Substitute Teacher, K-5 at Manhattan Beach Unified School DistrictSubstitute Teacher, K-5 at Manhattan Beach Unified School District