Summary
Overview
Work History
Education
Skills
Timeline
Generic

Harlee Thibeault

Hudson

Summary

Dynamic hospitality professional with a proven track record at Hudson Whaler Hotel, excelling in guest relations and front desk management. Recognized for enhancing customer satisfaction through exceptional service and effective problem-solving. Adept at multitasking and maintaining a professional appearance, ensuring memorable experiences for all guests.

Experienced with managing front desk operations and delivering exceptional guest services. Utilizes effective communication and problem-solving skills to ensure guest satisfaction. Track record of maintaining organized and efficient front desk procedures.

Overview

3
3
years of professional experience

Work History

Hotel Receptionist

Hudson Whaler Hotel
11.2023 - 06.2024
  • Maintained a professional appearance of the front desk area by keeping it clean, organized, and well-stocked with necessary supplies.
  • Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
  • Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
  • Collaborated with housekeeping staff to ensure timely room availability and cleanliness for incoming guests.
  • Collected room deposits, fees, and payments.
  • Completed late check-ins and directed guests to rooms and facilities.
  • Continuously updated knowledge on local attractions, restaurants, and transportation options to provide relevant recommendations for guests seeking guidance.
  • Facilitated smooth transitions between shifts by conducting thorough handovers of pertinent information between colleagues.
  • Ensured high-quality telephone etiquette by answering calls promptly and professionally while managing multiple lines during peak hours.
  • Streamlined reservation processes by diligently organizing and updating booking information in the hotel management system.
  • Contributed to a positive work environment by maintaining a professional demeanor and collaborating effectively with team members across departments.
  • Demonstrated adaptability during busy periods by multitasking effectively to manage competing demands without compromising quality of service.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.

Waitress

Yannis Chatham House
08.2023 - 11.2023
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Processed orders and sent to kitchen employees for preparation.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Inspected dishes and utensils for cleanliness.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Checked guests' identification before serving alcoholic beverages.

House Cleaner

Emily Bear
09.2022 - 04.2023
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Maintained a safe working environment through proper use of cleaning products and equipment.
  • Developed strong relationships with clients through consistent high-quality service and friendly interactions.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
  • Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
  • Dusted picture frames and wall hangings with cloth.
  • Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Adhered to professional house cleaning checklist.
  • Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
  • Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.
  • Emptied trashcans and transported waste to collection areas.
  • Assisted fellow house cleaners when needed during busy periods or staff shortages.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Consistently met or exceeded weekly productivity goals, contributing to the overall success of the company.
  • Collaborated with team members to complete large-scale projects within tight deadlines, ensuring top-quality results.
  • Managed inventory of supplies effectively, reducing waste while ensuring availability of necessary materials for each job.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Polished fixtures to achieve professional shine and appearance.

Barback

Hudson Brewery Company
02.2021 - 06.2022
  • Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
  • Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
  • Restocked ice, condiments, and snacks.
  • Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
  • Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
  • Refined multitasking abilities under high-pressure situations during peak business hours, contributing to seamless operation flow.
  • Coordinated with servers and bartenders to maintain smooth operation of bar area.
  • Assisted in setting up and breaking down bar area for special events.
  • Improved customer satisfaction by efficiently stocking and organizing bar supplies and maintaining a clean workspace.
  • Delivered food to customers at bar and tables.
  • Greeted customers and provided friendly, knowledgeable service.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Collaborated with kitchen staff to expedite food orders for bar patrons, leading to improved guest satisfaction.
  • Contributed to increased sales by effectively upselling menu items when appropriate.
  • Streamlined bar operations, prepared garnishes for drinks ahead of busy periods.

Education

High School Diploma -

Chatham High School
Chatham, NY
06-2023

Skills

  • Reservation management
  • Initiative-taking
  • Guest relations
  • Patience and tolerance
  • Professional appearance
  • Front desk management
  • Problem-solving
  • Time management
  • Teamwork and collaboration
  • Guest registration
  • Data gathering
  • Computer skills
  • Administrative skills
  • Office organization
  • Room service
  • POS system operation
  • Front office management
  • Customer service management
  • Reservations
  • Hospitality services
  • Cash handling
  • Strategic planning
  • Phone and email etiquette
  • Customer service
  • Detail-oriented
  • Event coordination
  • Multitasking
  • Reliability
  • Excellent communication
  • Customer satisfaction
  • Organizational skills
  • Flexibility
  • Active listening
  • Conflict resolution
  • Public speaking

Timeline

Hotel Receptionist

Hudson Whaler Hotel
11.2023 - 06.2024

Waitress

Yannis Chatham House
08.2023 - 11.2023

House Cleaner

Emily Bear
09.2022 - 04.2023

Barback

Hudson Brewery Company
02.2021 - 06.2022

High School Diploma -

Chatham High School

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Harlee Thibeault