Harleen Cruz
Tampa,FL
Summary
Motivated Teacher dedicated to children's educational needs and development. Well-versed in presenting comprehensive lesson plans and assessing and recording student progress. a focused and diligent professional with in-depth knowledge of teaching best practices and strong moral values. a caring teacher with strong communication skills and the drive to excite students about learning. Specializing in creating stimulating environments that help students achieve.
Overview
2
2
years of professional experience
Work History
Scheduling Coordinator
Tampa Family Health Centers
04.2024 - Current
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Fostered strong relationships with patients, ensuring a positive experience throughout their care journey.
- Handled confidential patient information professionally, adhering to HIPAA regulations at all times.
- Managed high call volumes while maintaining exceptional accuracy in appointment scheduling.
- Used Epic to schedule patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Scheduling Associate
Restoration Hardware
05.2022 - 03.2024
- Collaborated closely with production teams to ensure timely delivery of products by maintaining accurate shipping schedules.
- Improved communication between departments by developing a centralized scheduling platform accessible to all relevant parties.
- Enhanced customer satisfaction with timely responses to inquiries regarding appointments or service availability changes.
- Provided training to new staff members on the use of scheduling tools and best practices, ensuring consistency in approach across the organization.
- Coordinated with teams to establish priorities and resolve scheduling conflicts promptly, enhancing overall productivity.
Elementary Substitute Teacher
Kelly Education
01.2023 - 01.2024
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Built strong relationships with students, parents, and colleagues to promote a positive learning environment.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Education
Bachelor of Arts - General Studies Concentration in Education
University of South Florida
Tampa, FL05.2024
Associate of Arts - Education
Hillsborough Community College
Tampa, Florida 05.2021
High School Diploma -
Freedom High School
Tampa, FL05.2018
Skills
- Problem-Solving
- Strong Work Ethic
- Collaborative Teaching
- Student Engagement
- Oral communication
- Classroom Organization
- Gross Motor Skills Development
- Positive Reinforcement
- Child Development
- Visual Aids Creation
- Classroom Management
- Differentiated Instruction
Languages
span
Native or Bilingual
Timeline
Scheduling Coordinator
Tampa Family Health Centers
04.2024 - Current
Elementary Substitute Teacher
Kelly Education
01.2023 - 01.2024
Scheduling Associate
Restoration Hardware
05.2022 - 03.2024
Bachelor of Arts - General Studies Concentration in Education
University of South Florida
Associate of Arts - Education
Hillsborough Community College
High School Diploma -
Freedom High School
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