Harleen Hayer
Summary
Over 12 years of experience in project management in Healthcare and Insurance industry. Experience in dealing with regulated systems, sensitive information (PI), healthcare records. Capable of bringing overwhelming enthusiasm and awareness to projects, applying expert judgment ,keeping teams focused and delivering success in rapidly evolving and dynamic environments. High-achieving management professional possessing excellent communication, organizational, and analytical capabilities. Devises innovative solutions to resolve business and technology challenges. Eager to advance business goals through careful team management Project Manager versed in all aspects of project and personnel management. Results-oriented and high-energy professional with talent for leading by example and inspiring peak performance. Dedicated to fostering strong effective team relationships.
Overview
14
14
years of professional experience
Work History
Sr. Project Manager/ Enterprise Project Management Office O
San Francisco Health Plan
San Francisco
01.2016 - Current
- Led enterprise project governance projects with cross functional teams within the organization as well as vendor Implementation projects to create cloud-based web portals for all network providers and members, Encounter Management system reporting to DHCS, CMS Interoperability ,Jiva Implementation
- Worked on process improvement projects to help improve the existing IT/business processes in collaboration using Lean Six Sigma approach.
- Modified project plans when needed to better align with organizational objectives.
- Utilized SDLC and project management to configure and develop process, standards, and procedures to manage and leverage requirements and business requirement documents.
- Ensure product information flows between project members to ensure transparency, informed decision making, and optimal alignment of all the deliverables.
- Developed risk log and change management process. Held workshops between departments to standardize the process.,
- Mindful of state and federal requirements and mandates.
- Managed relationships with internal and/or external customers, partners and stakeholders
- Used Agile Methodology to facilitate write user stories sessions and help validate them and develop solutions.
- Develop, maintain and pro-actively track & manage project milestones and deliverables (employing tools such as Gantt charts, flow charts, and trackers)
- Held Daily Scrum meetings to ensure work was on track, questions were answered and deadlines were being met.
- Partners with IT and other project management offices, to define the requirement standards for planning and execution, and to update the planning and execution standards.
- Coordinates enterprise level lessons learned on projects, and ensures learnings are communicated across project managers.
- Worked closely with Change Request Management to cover the missing Business Requirements.
- Interacted closely with developers, testers and users to analyze the user requirement and functional specifications to meet the deadlines.
- Ensure team conflicts are resolved in a professional and timely manner and do not impact the overall success of the projects.
- Establish and continuously improve Product PMO business process and program management methodologies.
- Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
Project Manager
Century National Insurance
North Hollywood, CA
04.2013 - 01.2016
- Working with Billing Department and Premium Accounting to implement and process the Automatic Recurring Payment Process for all lines of Business
- Led projects on legal Rollback Settlement Agreement (PROP103); led the development of an online Application to comply with regulations from the DOI
- Also, served as the IT subject matter expert for Commercial Auto and Personal Auto business functions.
- Performed Project Management for system implementations/upgrades.
- Plans schedules, interfaces with users, develops documented implementation plans, performs implementation, configures systems, and provides post-implementation support.
- Evaluated data gathered from multiple sources to reconcile the gap, and ensures consistent approaches with compliance to the DOI regulations.
- Interacted with different users for all lines of business to gather information.
- Worked with database architects to upload the data into the SQL database.
- Led daily Scrums meetings.
- Managed relationships with vendors and external customers.
- Participated in project assessment, functional analysis and requirements gathering and converting business requirements into functional requirements.
- Conducted functional walk-through, User Acceptance Testing (UAT) sessions, and assisted the development of end users.
- Drafted reports summarizing progress made on projects for review by executive leadership team.
- Reviewed budget and subcontractor estimates in detail and analyzed for accuracy with scope of work relevancy in mind.
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
- Responsible for effective communication to all business partners and users to ensure that critical strategic decisions are vetted and well thought out prior to implementation.,
- Worked closely with Change Request Management to cover the missing Business Requirements.
- Prepared cost estimates for projects of varying sizes.
Business Systems Analyst III
AAA
Walnut Creek, CA
05.2011 - 01.2013
- As a Business Systems Analyst , identified and documented requirements for all of the necessary states in scope of the program.
- Worked on a member service improvement program which was implemented in over 21 states.
- Met with client groups to determine user requirements and goals.
- Utilized SDLC overflow to configure and develop process, standards, and procedures to manage and leverage requirements and business requirement documents.
- Used Agile Methodology to analyze, write user stories and validate then and develop solutions.
- Interacted with the stakeholders in order to define the purpose and scope of each Business Requirement.
- Worked alongside Business Analysts with communicating between the client and IT department with gathering and documenting requirements.
- Held Daily Scrum meetings to ensure work was on track, questions were answered and deadlines were being met.
- Worked with project teams to analyze high and low priority level requirements., Documented business gathering into Business Requirement Document (BRD) using Microsoft Excel.
- Strong experience dealing with defects and tracking Business requirements completion,collaborated with QA team to formulate test plans in the pre-testing phases.
- Worked alongside other BSA’s when writing Validation Criteria for specific stories/business requirements.
- Worked closely with Change Request Management to cover the missing Business Requirements.
Business Analyst
Premera Blue Cross Blue Shield
WA
10.2009 - 03.2011
- Designed test plans, scenarios, scripts, cases, and results matrices to validate system functionality.
- Created Requirement Specification Documents after conducting Interviews and analyzed their current systems.
- Understood the business processes and helped select the most appropriate functional requirements specification and business processes.
- Writing and analyzing the statement of customer needs, identifying key features and their priorities and developing traceability matrix for customer needs.
- Conducted functional requirement reviews and walkthrough with the designers, developers and stakeholders.
- Identify the key system requirements needed for the new system.
- Worked with the development team in investigating and correcting software bugs and deficiencies based on testing results.
- Involved with the Quality Assurance team to develop and design test plans and test cases.
- Gathered the requirements for the data mapping of the current claims data to the new platform.
- Managed the change request and analyzed the impact of the change request on the application in regards to Project Plan, Project Scope and Project Schedule.
Education
Master of Science - Information Technology
CSU
FresnoSkills
- Successful track record of developing and fostering positive working relationships by working with cross functional teams and within organizations to drive results and proactively seek issue resolution
- Detailed understanding of Agile, SCRUM, and Waterfall methodology
- Experience in strategic planning, Budget planning, risk management and change management
- Developed and ensured real time, cross-functional communication to keep team current on deliverables, decisions and ensured alignment between project and program strategies
- Experienced in monitoring critical path timelines and resources for assigned projects using appropriate tools, principles and practices
- Have knowledge of Software Development Life Cycle (SDLC) and Project Management Life Cycle to execute all phases of a project
- Experience in working with diverse global teams
- Experience with vendor implementation and vendor management
- Setup a series of templates as part of project deliverables that can be used for project execution
- Lean Six Sigma certification
- Extensive experience in writing project status reports, e-mails, etc to keep executive staff and team members apprised of goals, project status and resolving conflicting issues
- Train junior colleagues in the principles of Project Management and standardize project management processes across multiple departments within the organization
- Possess excellent problem solving and decision making skills and an ability to work independently as well as in a team environment
- Led Center of Excellence (COE) with various departments of the organization for cross functional project management
Timeline
Sr. Project Manager/ Enterprise Project Management Office O
San Francisco Health Plan
01.2016 - Current
Project Manager
Century National Insurance
04.2013 - 01.2016
Business Systems Analyst III
AAA
05.2011 - 01.2013
Business Analyst
Premera Blue Cross Blue Shield
10.2009 - 03.2011
Master of Science - Information Technology
CSU
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