Harleen Kaur
Burtonsville,MD
Summary
Experienced Deputy Manager with a strong background in scheduling, recruitment, cash handling, and employee relations. Completed coursework in Logistics, Data Analytics, and Business Management, bringing analytical insight and operational efficiency to team leadership. Known for strong communication skills, a collaborative mindset, and a high level of integrity with a continued focus on personal and professional development.
Overview
7
7
years of professional experience
Work History
Deputy Manager
VFS Global
Washington , DC
10.2020 - Current
- Hold indirect responsibility for the Unit’s profitability and achievement of EBIT targets set by the Zone/Region, including timely remittance of Wire Reports to Missions.
- Support the nationwide network of VACs by managing appointments, audits, feedback, IT systems, process improvements, and client relationships, while serving as the Deputy to the Manager – Operations.
- Ensure compliance with all established processes and consistently meet defined Service Level Agreements, particularly regarding appointment availability at the VAC.
- Mentor teams to ensure adherence to all SOPs and operational processes, including compliance with ISO standards and providing onsite support during audits.
Assistant Manager
Cox And King Global Services
Washington , DC
10.2018 - 10.2020
- Assigned work and monitored performance of project personnel.
- Maintained up-to-date knowledge of company products and services.
- Conducted regular performance reviews for employees to identify areas of improvement.
Education
Associate of Science - Psychology
Montgomery College
Rockville, MDMBA - Supply Chain Management
Towson University
Baltimore, MDBachelor of Science - Psychology
Towson University
Baltimore, MDSkills
- Data analysis
- Customer service
- Data Analytics
- Logistics planning
- Data mining
Languages
English
Full Professional
Punjabi
Full Professional
Hindi
Full Professional
Timeline
Deputy Manager
VFS Global
10.2020 - Current
Assistant Manager
Cox And King Global Services
10.2018 - 10.2020
Associate of Science - Psychology
Montgomery College
MBA - Supply Chain Management
Towson University
Bachelor of Science - Psychology
Towson University