Harleen Kaur
Montville,NJ
Summary
- Experienced in handling client requests and delivering high-quality work
- Analytical thinker and problem solver adept at interpreting complex regulations to make accurate operational decisions, with a track record of evaluating compliance issues and improving operational performance within organizations.
- Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.
- Detail-oriented team player with strong organizational skills, handling multiple projects simultaneously with a high degree of accuracy.
- Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
- Organized and dedicated while providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
- Detail-oriented administrative assistant with experience in customer service, data entry and office management.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Business Operations Associate
J P Morgan Chase
06.2022 - 05.2025
- Responsible for end-to-end middle office operations for the Know Your Customer in accordance to BSA (Bank Secrecy Act) and within the EDD (Enhanced Due Diligence) guidelines.
- Prioritized New Business/Renewals for Front Office providing periodic progress updates of key client onboarding.
- Established strong relationships across the Business, Risk, Technology, Portfolio Managers, Compliance, Controls, Risk, Client Service teams, Operations and other support groups ensuring positive business results.
- Collaborating with the upstream and downstream teams to drive and design comprehensive solutions that meet business requirements keeping the risk and controls framework in place.
- Partnered with the Front Office teams in ensuring all documentation received from clients is in order, to fulfill KYC due diligence. Evaluating documentation for accuracy, completeness and compliance with Anti Money Laundering, Local and Corporate Due Diligence requirements.
- Assisted in conducting regulatory compliance review of Bank Secrecy Act, U.S. PATRIOT ACT and reviewed the implementation of regulations specific to OFAC as well as regulatory guidance.
- Stayed abreast of any process, procedures, regulatory changes to ensure impacts are communicated to our business partners ensuring that control framework is put in place to avoid and mitigate risks.
- Escalated and addressed issues swiftly to mitigate external client delays or errors.
- Partnering with multiple stakeholders for identifying and managing operational risks, execution, and monitoring of controls.
KYC and Compliance Analyst
Bank Of America
07.2015 - 06.2022
- Partnered with the Central Governance & Reporting team for Customer Due Diligence & Anti Money Laundering
- Interfaced with internal audit and external examiners as needed to explain the control environment and scope of Know Your Customer and Customer Due Diligence reviews.
- Ensured operational practices are in compliance with relevant risk standards, policies and regulations to maintain an effective control environment
- Collaborated with the Control Manager on control improvements and new control initiatives and ensure they are embedded into the team
- Performed root cause analysis on errors and partnered with impacted stakeholders to develop key controls to validate the remediation and adherence to standards.
- Established, executed and tracked controls measures in the team and tested to ensure adherence
- Participated in process improvement program discussions and contributed with new initiatives, propose ways to measure the initiatives which were risk approved
- Assisted with periodic procedure reviews for existing processes, as well as those for new processes created to ensure a controlled environment around the change management process
- Monitored adherence to industry regulations, ensuring timely reporting of any discrepancies or violations.
- Reviewed and monitored compliance with applicable laws, regulations, and policies to ensure compliance with regulatory requirements.
- Coordinated with internal stakeholders to ensure adherence to relevant rules and regulations.
Business Analyst
Naam INC
04.2014 - 07.2015
- Interacted with the business users and gathered requirements for the business definition.
- Worked on projects which used Rational Unified Process (RUP)and Waterfall methodologies.
- Acted as a Subject Matter Expert (SME) on many occasions to explain in brief to the business users about the internal systems.
- Gathered feedback from end users regarding usability issues related to applications or systems.
- Collaborated with stakeholders across departments to define requirements for new projects.
Coordinator – Operations and Finance
Sehaj Inc
10.2008 - 12.2013
- Analyzed financials and provide inputs around opportunities to effectively spend or save money.
- Assist with accounting activities and departmental needs.
- Identify & fix issues regarding business plan, cash flow analysis, and revenue projections
- Complete and report on accounts receivables, accounts payables, and other financial operations.
- Audit & approve payroll for both bi-weekly and salaried employees.
- Prepare financial presentations for top-level management
- Manage fixed assets and help with purchasing activities.
- Maintained calendars of upcoming events, meetings and deadlines.
- Ensured compliance with company policies and procedures related to project management activities.
Business Analyst
Sears
05.2005 - 10.2008
- Project managed the requirement of system enhancements by liaising with the operations, technology and business to lay out expectations and requirements for the build.
- Assisted with reviewing test scripts to ensure all functional requirements are being met and helped in prioritizing the defects.
- Wrote various SQL queries in MS Access for data manipulations and Jira for tracking the progress of the project and entering the bugs into it.
- Partnered with application developers to create optimized queries. Creating database triggers for automation.
- Extensively involved in the User Acceptance Testing phase to ensure the requirements and functionality of the system was in accordance to the users and their feedback was incorporated.
- Collaborated with the QA team in designing the test plans and cases to perform UAT
Financial Analyst
HDFC Bank, Mumbai, India
04.2001 - 03.2005
- Improved and implemented customer risk rating criteria with KYC management and procedure for both consumer and corporate customer.
- Adhered compliance with banking laws and reported suspicious entries and actions.
- Successfully completed obligatory training (Bank Secrecy Act /Anti Money Laundering) on schedule.
- Interfaced with internal audit and external examiners as needed to explain the control environment and scope of Know Your Client, Customer Due Diligence, and Enhance Due Diligence reviews.
- Constructed, communicated and disseminated training framework and curriculum to enhance expertise and upskill teams
Education
Bachelors of Commerce - B. Com
University of Mumbai
Master’s - Business Management
University of Mumbai
Skills
- Project management
- Stakeholder engagement
- Problem solving
- Communication skills
- Relationship management
- Strategic planning
- Risk analysis
- Attention to detail
- Customer due diligence
- Process optimization
Certification
- Six Sigma Green Belt Certified
- Project Management- Lean Process Certified
- Certified course in AML
Timeline
Business Operations Associate
J P Morgan Chase
06.2022 - 05.2025
KYC and Compliance Analyst
Bank Of America
07.2015 - 06.2022
Business Analyst
Naam INC
04.2014 - 07.2015
Coordinator – Operations and Finance
Sehaj Inc
10.2008 - 12.2013
Business Analyst
Sears
05.2005 - 10.2008
Financial Analyst
HDFC Bank, Mumbai, India
04.2001 - 03.2005
Bachelors of Commerce - B. Com
University of Mumbai
Master’s - Business Management
University of Mumbai
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