Harleen Sarn
Puyallup,WA
Summary
Dedicated worker with exceptional communication, time management, and computer skills. Thrives in collaborative environments and takes pride in being a reliable and hardworking team member. Peers often commend for strong work ethic. Enthusiastic and positive attitude, eager to leverage skills and contribute to a new opportunity that offers growth and development.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Family Business Assistant
Royal Pizza Point/Sizzlin Spice
03.2023 - Current
- Assisted with the family businesses located in South Hill Mall, handling tasks such as customer service, inventory management, and administrative duties.
- Provided exceptional support during busy periods or staffing shortages to maintain smooth operations.
- Improved customer satisfaction by introducing new service methods, resulting in a 20% increase in repeat customers.
- Streamlined inventory management, reducing waste by 15% and optimizing supply processes.
- Led marketing efforts, including social media promotions, which increased sales by 30%.
- Built strong working relationships by promoting open communication between team members and departments.
Manager
Nekter Juice Bar
07.2022 - Current
- Present (Managing paperwork from home)
- Coached and motivated team, driving sales and delivering exceptional customer service
- Managed paperwork, payroll, and other administrative tasks remotely, ensuring all operations run smoothly from home.
- Established control systems for costs and labor, keeping the store within budget and reducing unnecessary spending.
- Managed approximately 50 customers per day.
- Provided exceptional support during times of high work volume, ensuring seamless daily operations.
- Facilitated strong communication among team members, improving work efficiency and collaboration.
- Counseled employees and provided regular feedback to boost performance, while managing scheduling and payroll from home.
Officer Payroll, Bookkeeper, and Tax Entries
Action Tax
06.2023 - 07.2024
- Managed payroll, bookkeeping, and tax entries, ensuring accurate and timely processing of all financial documents.
- During end of the quarter, managed approximately 80 incoming calls, emails and faxes per day from customers.
- Gained extensive knowledge about tax procedures and regulations, improving my understanding of financial compliance.
- Developed and maintained financial records and reports, ensuring that all data was well-organized and accessible.
- Improved systems to ensure that payroll and tax documents were handled efficiently, reducing errors and delays.
- Provided exceptional support during tax season and peak work periods, ensuring smooth and timely filings.
Manager
Subway
03.2022 - 09.2022
- Initially hired as a regular worker, but quickly promoted to manager after the previous manager left unexpectedly.
- Took on management responsibilities without formal training, learning all aspects of the job on my own and ensuring the store continued running smoothly.
- Trained and oriented new employees, reducing onboarding time and improving team performance.
- Evaluated and improved workplace systems, reducing safety hazards and improving overall efficiency.
- Managed day-to-day operations, scheduling, and inventory control while maintaining high service standards during high-traffic periods.
- Established better communication between employees and the owner, which improved team collaboration and overall morale.
Manager
Tandoori Bites
03.2018 - 01.2022
- Duration: March 2018 - January 2022
- Oversaw daily operations, including staff management, inventory control, and customer service, creating a friendly atmosphere.
- Provided excellent customer service that made customers keep coming back, leading to more positive reviews and repeat business.
- Used customer feedback to make improvements in service and food quality, helping to attract new customers.
- Trained and developed a skilled team, which improved service efficiency and teamwork.
- Streamlined inventory processes, cutting waste by 30% and saving money.
- Introduced new menu items based on customer preferences, boosting sales.
- Built good relationships with suppliers to get better prices and terms.
- Ensured health and safety protocols were followed, keeping the restaurant compliant and safe for everyone.
Education
Bachelor's Degree in Accounting -
University of Washington
Tacoma, WA12.2024
Associate In Arts (A.A.) -
Whatcom Community College
Bellingham, WA06.2021
Skills
- Food and Beverage Management
- Administration and Reporting
- Records Organization and Management
- Sales Tracking
- Daily Operations Management
- Safe Work Methods
- Priority Management
- Employee Coaching and Motivation
- Client Relationship Building
Certification
- Phlebotomist
- Basic life support
References
Dashpreet Jattana, Manager Of Operations, Tandoori Bites, (206) 825-0009, dashpreet92@gmail.com
Extracurricular. Activities
President, Royal Punjabis RSO, Started and led the Registered Student Organization (RSO) to bring the Punjabi community together and showcase our culture., Organized and hosted various cultural events and activities at the university.
Languages
Punjabi
Native or Bilingual
Hindi
Full Professional
Timeline
Officer Payroll, Bookkeeper, and Tax Entries
Action Tax
06.2023 - 07.2024
Family Business Assistant
Royal Pizza Point/Sizzlin Spice
03.2023 - Current
Manager
Nekter Juice Bar
07.2022 - Current
Manager
Subway
03.2022 - 09.2022
Manager
Tandoori Bites
03.2018 - 01.2022
Bachelor's Degree in Accounting -
University of Washington
Associate In Arts (A.A.) -
Whatcom Community College
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