HARLEEN WATERS

• Administered product listings on e-commerce platforms for BIJOI LLC.
• Assisted customers with inquiries via email and chat support.
• Processed orders efficiently to ensure timely fulfillment and delivery.
• Collaborated with marketing team to create promotional content for products.
• Matched invoices with purchase order and receiver information.

• Answered inquiries about warranty coverage and terms.
• Processed claims for repairs and replacements under the warranty.
• Provided guidance on how to file a claim effectively.
• Assisted customers in understanding their rights and responsibilities.
• Resolved disputes and issues related to warranty services.
• Maintained accurate records of customer interactions and claims.

• Matched invoices with purchase order and receiver information.
• Took care of the entire process for Vendor Add's and changes and became the SME for that process .
• Worked hand in hand with the Vendor Master Team as well as Quality Management to align the process .
• Maintained the AP email inbox and kept the team complaint to their SLA's.
• Assisted with Audit requests as well as account clean up .
• Liaised with buyers and sellers to coordinate statements, payment schedules .
• Liaised with freight and utility vendors to facilitate timely payments, mitigate late fees and increase accuracy.
• Reconciled accounts to complete month-end closing processes.

• Processed Accounts Payable Invoices.

• Validated high-volume accounts payable invoices, ensuring accuracy and compliance.
• Matched invoices and created batches for efficient processing.
• Demonstrated attention to detail in accounts payable invoice validation.
• Performed administrative tasks in a fast-paced environment, enhancing workflow efficiency.

• Processed high volume of invoices monthly with 100% accuracy.
• Coded invoices to ensure accurate financial reporting.
• Generated credit memos to facilitate timely reimbursements.
• Updated and maintained vendor database for efficient operations.
• Reconciled vendor statements to verify account accuracy.
• Maintained accounts payable files to support audit readiness.
• Assisted in 1099 preparation to comply with tax regulations.
• Resolved client issues promptly to enhance service delivery.