Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Harlei Massey

Eden,NC

Summary

Operations Manager with a Strong focus on team collaboration, strategic planning, and achieving measurable results. Dependable and results-driven, known for enhancing operational performance.

Business Development Center Representative skilled in identifying growth opportunities, building client relationships, and driving revenue. Strong focus on team collaboration and achieving goals, adapting to changing business needs. Proficient in sales strategies, market research, and customer relationship management, with results-driven approach.

Experienced with managing inventory and restocking shelves efficiently. Strong organizational skills and attention to detail to maintain orderly stockrooms.

Overview

9
years of professional experience
1
Certification

Work History

FedEx:Ground

Operations Manager
11.2020 - Current

Job overview

  • Manage operational responsibilities for myself and my crew.
  • Manage teams of crew members of up to 20 people on a daily basis.
  • Complete administrative task through programs such as Microsoft excel and Microsoft word.
  • Keep records of employee attendance and performance.
  • Answer emails daily about daily/weekly/monthly operational assignments.
  • Use multitasking skills to complete daily task.
  • Provide additional assistance on the training process.
  • Complete duties assigned by upper management to help with contingency plans to help ensure operational success.
  • Worked as a package handler 6 months prior to being hired on as a manger.
  • Package handler duties include loading, unloading, and sorting of packages of various sizes.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.

Smart Chevrolet

Business Development Representative
05.2018 - 06.2021

Job overview

  • Handle customer inquiries, schedule appointments, and manage customer relationships. They also
  • Worked to improve customer service and increase sales.
  • updating promotional data, updating inventory, uploading and creating descriptions and vehicle comments, etc.
  • Operate within the BDC team in accordance with company guidelines for quality client treatment.
  • Setting up appointments and using daily contact.
  • Increased client base by identifying potential customers and initiating strategic outreach.
  • Consistently met or exceeded sales targets, contributing significantly to the overall success of the team.

Walmart

Overnight Stocker
07.2016 - 05.2018

Job overview

  • Sort products in the backroom
  • Stock products on shelves
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Maintained a safe working environment by adhering to company safety procedures and promptly addressing potential hazards.
  • Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
  • Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Engage vendors and drivers with a positive attitude
  • Greet customers and answer their questions

Education

Rockingham County High School
Wentworth, NC

High School Diploma
06-2019

University Overview

Skills

  • Digital Marketing
  • Customer service
  • Team leadership
  • Operations management
  • Critical Thinking in Problem Solving
  • Clear Verbal and Written Skills
  • Prioritization and Time Management
  • Sales strategy

Certification

  • Firefighter II Certification (FF II) - International Fire Service Accreditation Congress (IFSAC).

Timeline

Operations Manager
FedEx:Ground
11.2020 - Current
Business Development Representative
Smart Chevrolet
05.2018 - 06.2021
Overnight Stocker
Walmart
07.2016 - 05.2018
  • Firefighter II Certification (FF II) - International Fire Service Accreditation Congress (IFSAC).
Rockingham County High School
High School Diploma
Harlei Massey