Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
Timeline
Generic

Ebone Littlejohn

New York,NY

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Essilor Luxottica
Long Island, NY
06.2022 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Consulted with customers to resolve service and billing issues.
  • Set up and activated customer accounts.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Educated customers on special pricing opportunities and company offerings.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Made outbound calls to obtain account information.
  • Improved customer service wait times to mitigate complaints.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Contract Adminstration/Administrative Assistant

VNS Health
New York, NY
09.2012 - 04.2024
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
  • Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Conducted research online utilizing search engines such as Google or Yahoo!.
  • Scheduled appointments between clients and customers and internal staff members.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Coordinated appointments, meetings and conferences.
  • Scheduled appointments, meetings and events for management staff.
  • Prepared and prioritized calendars and correspondence.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Responded to customer issues to provide immediate resolution and improve retention.

Education

High School Diploma -

High School of Fashion Industries
New York, NY
06-2000

Skills

  • Data Entry
  • Scheduling
  • Complaint resolution
  • Appointment Scheduling
  • Data Collection
  • Account updating
  • Product Knowledge
  • Inbound and Outbound Calling
  • Call Management
  • Positive and professional
  • Report Transcription
  • Order Processing

Affiliations

I am an open minded creative individual, with experience in Fashion since Highschool, I am developed a lot of my talents thru corporate business developments for working for many years. I am experience problem solver, creating thinking with many talents. I am good at marketing and advertising as well. With my great compassionate personality I am development many great relationships with people. I am reliable, efficient and loyal person.

Accomplishments

I received ABCD awards for going above and beyond.

Languages

English
Professional

Timeline

Customer Service Representative

Essilor Luxottica
06.2022 - Current

Contract Adminstration/Administrative Assistant

VNS Health
09.2012 - 04.2024

High School Diploma -

High School of Fashion Industries

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Ebone Littlejohn