Harlen Gonzalez
Hamilton,NJ
Summary
Dynamic operations supervisor with a proven track record at Savino Del Bene, specializing in quality control and performance monitoring. Enhanced efficiency through strategic process improvements, resulting in significant cost reductions. Adept at team collaboration and leadership, fostering a culture of continuous improvement and skill development among staff.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Supervisor of Factory Operations
Savino Del Bene
11.2024 - Current
- Oversaw daily factory operations, ensuring adherence to safety protocols and production schedules.
- Managed workflow optimization, resulting in increased efficiency and reduced downtime.
- Led team training sessions, enhancing staff performance and skill development.
- Implemented quality control procedures to maintain product standards and minimize defects.
- Developed process improvement initiatives that streamlined operations and enhanced productivity.
- Monitored inventory levels, ensuring timely procurement of materials for uninterrupted production flow.
- Improved employee performance with comprehensive training programs tailored to individual skillsets and job requirements.
Supervisor
River, House
03.2023 - 11.2024
- Oversaw daily operations to ensure adherence to company standards
- Trained and mentored new staff on operational procedures
- Implemented process improvements to enhance workflow efficiency
- Monitored team performance and provided constructive feedback
- Developed and maintained work schedules for optimal resource allocation
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Store Manager
Curacao
01.2020 - 09.2022
- Led team to achieve sales targets through effective staff training and performance management.
- Streamlined inventory management processes, reducing stock discrepancies and improving accuracy.
- Implemented customer service initiatives, enhancing shopper satisfaction and loyalty metrics.
- Developed staff scheduling systems to optimize labor costs while maintaining operational efficiency.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Sales Advisor
Curacao
07.2018 - 01.2020
- Assisted customers in product selection to enhance satisfaction and drive sales.
- Resolved customer inquiries and issues promptly to maintain service quality.
- Provided product knowledge training to new team members for improved performance.
- Maintained accurate inventory records to ensure stock availability and reduce shortages.
- Developed strong customer relationships through personalized service and follow-ups.
- Increased sales by establishing rapport with customers and identifying their needs.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
Sales Executive
Whatamaran, Party Boats
01.2017 - 06.2018
- Developed and maintained relationships with clients to enhance customer satisfaction and retention.
- Executed sales strategies to promote party boat rentals and increase booking rates.
- Assisted in creating marketing materials to drive awareness of services offered by Whatamaran.
- Conducted market research to identify trends and opportunities for new service offerings.
- Participated in promotional events to showcase party boats and attract potential clients effectively.
- Cultivated long-term relationships with high-value clients to ensure repeat business and referrals.
Education
Bachelor of Science - Hospitality And Tourism Management
Upoli
Managua, Nicaragua11-2017
Skills
- Cost reduction strategies
- Production reporting
- Operations management
- Distribution processes
- Quality control
- Performance monitoring
- Team collaboration and leadership
Certification
- Customer Services Seminar
- Certificate in an Intermediate Excel Course
Languages
English
Elementary
Timeline
Supervisor of Factory Operations
Savino Del Bene
11.2024 - Current
Supervisor
River, House
03.2023 - 11.2024
Store Manager
Curacao
01.2020 - 09.2022
Sales Advisor
Curacao
07.2018 - 01.2020
Sales Executive
Whatamaran, Party Boats
01.2017 - 06.2018
Bachelor of Science - Hospitality And Tourism Management
Upoli