Harley Agee
Conway,AR
Summary
Motivated to apply experience and acquired knowledge to enhance business operations. Eager to learn new skills and advance knowledge with hands-on experience. Proficient in maintenance and customer relations with desire to seek out advancement of skills.
Overview
11
11
years of professional experience
Work History
Account Manager
CCS Facility Services
Conway, AR
06.2024 - Current
- Account planning and strategy development involving employees and clients to ensure cohesive workflow.
- Organize and implement onsite training and skill development for new and existing employees.
- Client relationship management through daily encounters and routine follow ups.
- Replenish and organize daily supplies to maintain all areas in an efficient and safe manner.
- Facilitate the acquisition of prospective revenue increases by providing quality services, and daily inspections.
- Increase profitability and revenue by identifying customer needs, and determining appropriate offerings.
- Examined client feedback to suggest product and service enhancements to foster a growth-minded atmosphere.
- Solicited client responses regarding satisfaction with products and services.
Vice President of Operations
Corvus Janitorial System
Little Rock, AR
04.2022 - 06.2024
- Established operational guidelines and identified opportunities for improvement among customers and franchisee owners.
- Balanced a steady and positive functioning relationship between customers and franchisee owners.
- Inspected accounts to ensure adequate cleaning and satisfaction with services.
- Managed over 250 accounts across Central Arkansas, coordinated one time work as well as follow ups to ensure excellent service and satisfaction.
- Trained new and existing franchisee owners to ensure that each account receives complete and consistent care aligning with the company's expectations.
- Responsible for guiding customers in selecting and purchasing appropriate options for their account in a wide variety of available extra services.
Account Manager
Watson Cleaning Service
Sherwood, AR
08.2020 - 11.2021
- Developed productive relationships with business representatives and consulted closely to uncover janitorial needs and create solutions in order to keep facilities clean, disinfected, and adequately stocked.
- Oversaw multiple accounts and worked diligently with business representatives and cleaners to meet and exceed performance goals.
- Inspected buildings regularly and consistently to ensure exceptional janitorial services were provided and unique to each establishment.
- Facilitated coverage and filled in for employees needing time off and ensured that all branches were adequately cleaned.
Head of Maintenance
Homewood Suites By Hilton
Fort Smith, AR
04.2018 - 08.2020
- Provide professional and excellent service and attention to hotel customers and vendors when face to face, and through phone conversations.
- Demonstrates self-reliance by recognizing and exceeding workplace needs in customer service, as well as general hotel maintenance.
- Performs workplace evaluations to ensure all hotel properties are operating at the highest levels of quality.
- Exhibits keen eye to detail by guaranteeing all hotel rooms and guest areas are tidy, sanitized, and fully functional.
Delivery Driver
Paperclip Fort Smith
Fort Smith, AR
05.2017 - 01.2018
- Unloaded packages from trucks for Secure delivery to customers, taking care to prevent damage to merchandise and goods.
- Coordinated with supervisor to get delivery route information and changes.
- Pulled and reviewed all daily customer tickets to successfully fulfill orders.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
Auto Packer
Dixie Cup
Fort Smith, AR
06.2015 - 05.2017
- Improved operations by working with team members to fluidly package products and load delivery trucks.
- Handled all delegated tasks, including loading trucks, packaging products, and operating forklifts.
Maintenance
First Baptist Church Fort Smith
Fort Smith, AR
10.2013 - 06.2015
- Evaluated systems in use to uncover problems, complete maintenance, and recommend solutions.
- Executed daily operations of preventive maintenance around the church property.
- Diagnosed and repaired basic mechanical issues.
Education
High School Diploma -
Pocola High School
Pocola, OKSkills
- Detail oriented
- Exceptional teamwork skills
- Self-motivated to complete tasks
- Dependable
- Time efficient
- Professional customer service
References
Cole Wilson
Vice President: Jan/San Division
Pettus Office Products
(870) 209-2597
colewilson77@yahoo.com
Betsy Davis
Director of Sales
Home2 Suites by Hilton
(479) 414-2632
Betsy.Davis@hilton.com
Rhonda Trowbridge
Owner/Broker
American Realty Inc
(501) 208-3656
rhonda.trowbridge@hotmail.com
Timeline
Account Manager
CCS Facility Services
06.2024 - Current
Vice President of Operations
Corvus Janitorial System
04.2022 - 06.2024
Account Manager
Watson Cleaning Service
08.2020 - 11.2021
Head of Maintenance
Homewood Suites By Hilton
04.2018 - 08.2020
Delivery Driver
Paperclip Fort Smith
05.2017 - 01.2018
Auto Packer
Dixie Cup
06.2015 - 05.2017
Maintenance
First Baptist Church Fort Smith
10.2013 - 06.2015
High School Diploma -
Pocola High School
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