Harley Bower
McKinney,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Esthetician
Merum Face Bar
Allen , TX
06.2022 - 09.2022
- Sterilized equipment for patient treatments.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Fostered friendly, warm and exceptional customer experience.
- Analyzed skin condition and made appropriate product recommendations.
- Recommended retail products for at-home use.
- Advised clients on proper home-care regimens.
- Educated patients on treatment options.
- Stocked treatment rooms with proper supplies.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
- Performed special anti-oxidant, acne and microdermabrasion facial services.
- Resolved customer complaints and facilitated conflict resolutions.
- Handled busy schedules and stayed on top of key deadlines.
General Manager
Jamba Juice
McKinney, TX
03.2021 - 06.2022
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Manager / Birthday Party Hostess
Sugar And Spice
McKiney, TX
02.2020 - 10.2020
- Reset party rooms between events by collecting trash, wiping down surfaces and sweeping floor.
- Kept facilities clean and prepared party areas promptly for upcoming events.
- Anticipated needs and responded promptly to guests' requests to maximize satisfaction.
- Helped clients plan themed events for young children.
- Protected young guests by monitoring activities and maintaining strong perimeter for activities.
- Decorated and set tables in accordance with party themes and age groups.
- Planned parties according to customer specifications.
Sales Associate
Violent Nomad
McKinney, TX
05.2020 - 09.2020
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Education
Esthetics
Salon Boutique Academy
Addison, TX04.2022
High School Diploma -
Mckinney North High School
Mckinney, TX05.2021
Skills
- Skin Rejuvenation
- Moisturizing Treatments
- Application Instruction
- Therapeutic Massage
- Spa Retail Sales
- Assessing Skin Condition
- LED Light Therapy
- Front Desk Management
- Maintaining Clean Work Areas
- Customer Relationships
- Facial and Scalp Massage
- Customer Complaint Resolution
- Greeting and Seating Clients
- Appointment Booking
- Making Appointments
- Appointment Confirmation
- Records Organization and Management
- Guest Satisfaction
- Microsoft PowerPoint
Timeline
Esthetician
Merum Face Bar
06.2022 - 09.2022
General Manager
Jamba Juice
03.2021 - 06.2022
Sales Associate
Violent Nomad
05.2020 - 09.2020
Manager / Birthday Party Hostess
Sugar And Spice
02.2020 - 10.2020
Esthetics
Salon Boutique Academy
High School Diploma -
Mckinney North High School