Summary
Overview
Work History
Education
Skills
Timeline
Generic

Harley Braund

Youngstown,OH

Summary

I am looking to secure a position with a stable and profitable organization, where I can be a member of a team that utilizes my business, billing and customer service experience to the fullest. Dedicated and self-directed Office Manager and Executive Assistant with diverse experience in organizations of all sizes and across multiple industries. Offering 10+ years of experience with specialized skill in business and office skills. Technologically-savvy with the proven to quickly master new software and systems. Excellent communication and team collaboration skills to deliver complex projects in deadline-driven environments.

Overview

12
12
years of professional experience

Work History

Administrative Office Manager

AAA Excavating Inc
09.2020 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved safety procedures to create safe working conditions for workers.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Defined clear targets and objectives and communicated to other team members.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Developed detailed plans based on broad guidance and direction.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Facilitated client satisfaction and renewed customer relations to drive growth.
  • Built relationships with customers and community to promote long term business growth.
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Prepared and reviewed federal and state income tax returns in accordance with applicable tax laws.
  • Researched and analyzed tax developments and applications to specific business situations.
  • Tracked funds, prepared deposits and reconciled accounts.
  • Maintained integrity of general ledger and chart of accounts.
  • Collected and reported monthly expense variances and explanations.
  • Proven ability to learn quickly and adapt to new situations.
  • Researched and prepared monthly, quarterly & yearly business tax.
  • Completed bi-weekly payroll for employees.
  • Completed bi-weekly payroll for 10 employees

Receptionist

Jim Shorkey Auto Group
06.2018 - 03.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Answered central telephone system and directed 100+ daily calls accordingly.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Organized, maintained and updated information in computer databases.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Compiled information from files and research to satisfy information requests.

Assembler

LB Foster Rail Company
09.2017 - 01.2018
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Completed durable assemblies and subassemblies with hand and power tools.
  • Organized workstations to maximize productivity, reduce distractions and meet deadlines.
  • Collaborated with team members to improve production processes and maintain quality standards.
  • Collected material and equipment required for assembling process to determine durability of structure.
  • Followed safety protocols to maintain safe working environment.
  • Assembled parts correctly according to specifications, reducing quality issues.
  • Completed tasks on time to meet quality and safety standards.

Telesales Representative

Progressive Business Publications
05.2016 - 09.2017
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Processed debit and credit card and electronic check payments.
  • Delivered prepared sales pitch from script and persuaded potential customer to purchase product or service.
  • Originated and cultivated strong relationships with prospective clients by strategizing aggressive outbound calling campaigns.
  • Completed daily cold calling and outreach to build sales pipeline.
  • Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
  • Recorded and updated customer information in online systems.
  • Pitched products and services to potential customers, securing new deals and sales opportunities.
  • Overcame objections using friendly, persuasive strategies.
  • Made average of 150 outbound and inbound calls per day

LTL Clerk / Receptionist

UPS Freight
01.2016 - 04.2016
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Processed documents and materials to disseminate information to appropriate parties.
  • Routed business correspondence, documents, and messages to correct departments and staff members.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Completed data entry tasks with accuracy and efficiency.
  • Organized, sorted, and checked input data against original documents.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.

Customer Relations Representative

FedEx Freight
06.2014 - 01.2016
  • Used proper software to create delivery appointments and take payments for remote locations.
  • Communicated with customers to assess and address individual needs, providing timely and quality support.
  • Responded proactively and positively to rapid change.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Completed data entry tasks with accuracy and efficiency.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Used computer software to store and retrieve data.

Clerical Specialist

In Less Time Closings, LLC
04.2013 - 07.2014
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Adhered to legal and contractual requirements for compliant contract processes.
  • Drafted, reviewed and revised contracts for accuracy and completeness.
  • Negotiated and reviewed contracts to protect customer interests.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Performed data entry and other administrative tasks to keep records and files organized and accurate.
  • Received and processed paperwork for titles, time share relinquishment's, and fee waivers.
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Resolved customer issues and complaints promptly and politely, upholding satisfaction.

Housekeeper

Molly Maid
09.2012 - 04.2013
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.

Cashier

Dollar General
09.2011 - 09.2012
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.

Education

Associates Degree - Graphic Communications

Itt Technical Institute
Youngstown, OH
05.2013

High School Diploma - Basic

Hubbard High School
Hubbard, OH
05.2011

Skills

  • Scheduling and Calendar Management
  • Attention to Detail
  • Software Proficiency
  • Payroll Processing
  • Office Administration
  • Document Management
  • Microsoft Office/Excel
  • 70 WPM
  • Data Entry
  • Quickbooks/ Google Drive
  • Front Desk Operations
  • Multitasking Abilities
  • Remote Office Availability
  • Good Telephone Etiquette
  • Customer Excellence & Relations

Timeline

Administrative Office Manager

AAA Excavating Inc
09.2020 - Current

Receptionist

Jim Shorkey Auto Group
06.2018 - 03.2020

Assembler

LB Foster Rail Company
09.2017 - 01.2018

Telesales Representative

Progressive Business Publications
05.2016 - 09.2017

LTL Clerk / Receptionist

UPS Freight
01.2016 - 04.2016

Customer Relations Representative

FedEx Freight
06.2014 - 01.2016

Clerical Specialist

In Less Time Closings, LLC
04.2013 - 07.2014

Housekeeper

Molly Maid
09.2012 - 04.2013

Cashier

Dollar General
09.2011 - 09.2012

Associates Degree - Graphic Communications

Itt Technical Institute

High School Diploma - Basic

Hubbard High School

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Harley Braund