Harley Calcote
Evans,GA
Summary
Ambitious young person with proven track record of creating successful food service operations, managing staff and increasing profits. Extensive experience in menu design, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers.
Overview
9
9
years of professional experience
Work History
Bartender Shift Manager
The Pizza Joint
07.2022 - 12.2023
- Improved customer satisfaction by delivering prompt and efficient service during busy shifts.
- Enhanced team productivity by delegating tasks and overseeing workflow in a fast-paced environment.
- Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
- Managed inventory levels effectively to reduce waste and optimize stock availability for customers.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Developed innovative drink recipes that became popular among patrons, boosting sales and enhancing the establishment''s reputation.
- Collaborated with other managers to develop promotional events that attracted new clientele and generated additional revenue streams.
Bartender Shift Manager
Wyold West Brewing Company
04.2019 - 06.2022
- Enhanced team productivity by delegating tasks and overseeing workflow in a fast-paced environment.
- Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Trained new bartenders on mixing techniques, customer service standards, and company policies, ensuring a high-quality experience for all guests.
- Implemented effective scheduling practices that maximized staff coverage during peak hours without exceeding budget limitations.
Server
Granny's Diner
02.2017 - 12.2018
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Cashier
Walgreens
05.2015 - 08.2016
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
High School Diploma -
Park Christian Schools
Cody, WY05.2016
Skills
- Inventory Management
- Time Management
- Health and Safety
- Multitasking Abilities
- Problem Solving
- POS System Operation
- Cash Handling
- Promotions and Events
- Customer Service
- Scheduling Staff
- Vendor Relations
- Menu Development
Timeline
Bartender Shift Manager
The Pizza Joint
07.2022 - 12.2023
Bartender Shift Manager
Wyold West Brewing Company
04.2019 - 06.2022
Server
Granny's Diner
02.2017 - 12.2018
Cashier
Walgreens
05.2015 - 08.2016
High School Diploma -
Park Christian Schools
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