Harley Dias
Omaha,NE
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Vet Assistant
VCA Vet Care
Omaha, NE
12.2022 - 02.2023
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Collected patient biopsies and blood samples for laboratory analysis.
- Answered owner animal health questions and advised on best care practices.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Assisted senior staff with blood analyses and physical assessments.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Administered medications to animals in treatment and documented changes in condition.
- Assisted with adoption process and post-adoption follow-up, providing support and addressing any arising issues.
- Provided customer support to clients, answering questions and addressing concerns.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
- Groomed and bathed animals to maintain hygiene and appearance.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Managed medical intervention and therapy for animals in collaboration with veterinarian.
- Educated clients on post-surgical care and nutrition.
- Collected and prepared specimens and samples for outside laboratory analysis.
- Assisted veterinarian during immunologic, medical, surgical, and diagnostic procedures.
- Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.
- Administered injections, oral medications and topically applied medications prescribed by veterinarian.
- Prepared and administered diets and feedings according to instructions.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Monitored laboratory animal behavior and health.
- Monitored vital signs and provided nursing care for animals.
- Observed animals for signs of distress or illness.
- Performed testing and completed blood counts.
- Kept detailed records of animal treatments and medications.
- Maintained clean and safe animal living areas.
- Followed safety protocols for handling animals.
- Assisted veterinarians with euthanasia of animals.
- Collected and processed samples for laboratory testing.
- Cleaned, sterilized and maintained surgical instruments and equipment.
- Restrained animals for examination and treatment.
- Prepared animals for surgical procedures.
- Assisted in examination and treatment of animals in veterinary clinic.
Veterinary Assistant
Best Care Pet Hospital
Omaha, NE
08.2019 - 12.2022
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Collected patient biopsies and blood samples for laboratory analysis.
- Assisted senior staff with blood analyses and physical assessments.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Administered medications to animals in treatment and documented changes in condition.
- Answered owner animal health questions and advised on best care practices.
- Provided customer support to clients, answering questions and addressing concerns.
- Groomed and bathed animals to maintain hygiene and appearance.
- Managed medical intervention and therapy for animals in collaboration with veterinarian.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
- Assisted veterinarian during immunologic, medical, surgical, and diagnostic procedures.
- Collected and prepared specimens and samples for outside laboratory analysis.
- Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.
- Educated clients on post-surgical care and nutrition.
- Assisted veterinarians with euthanasia of animals.
- Cleaned, sterilized and maintained surgical instruments and equipment.
- Monitored laboratory animal behavior and health.
- Prepared and administered diets and feedings according to instructions.
- Administered injections, oral medications and topically applied medications prescribed by veterinarian.
- Prepared animals for surgical procedures.
- Collected and processed samples for laboratory testing.
- Followed safety protocols for handling animals.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Kept detailed records of animal treatments and medications.
- Restrained animals for examination and treatment.
- Monitored vital signs and provided nursing care for animals.
- Observed animals for signs of distress or illness.
- Maintained clean and safe animal living areas.
- Assisted in examination and treatment of animals in veterinary clinic.
Sales/Customer Service Representative
Tullys kennel
Omaha, NE
08.2013 - 05.2018
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Determined customer needs and interests to recommend Product or Service to customers.
- Prepared invoices, reports, financial statements and other documents using Software and Software.
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
- Increased revenue with strategic upselling of products and services to existing customers.
- Delivered superior customer service to retain existing customers and attract future customers.
- Built client list and strengthened customer relationships through consistent communication via phone and internet.
- Worked with cross-functional teams to facilitate swift resolution of escalated issues.
- Fostered top-quality service delivery by answering questions and solving problems related to product information, pricing and order fulfilment.
- Logged customer data into company CRM system to foster strong account management and rapport.
- Promoted new products and services to existing customers, driving revenue growth and satisfaction.
- Achieved or exceeded company-defined sales quotas.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Contributed to event marketing, sales and brand promotion.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Informed customers of promotions to increase sales productivity and volume.
- Consulted with businesses to supply accurate product and service information.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Set and achieved company defined sales goals.
- Negotiated prices, terms of sales and service agreements.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Recorded accurate and efficient records in customer database.
- Trained new employees on customer service, money handling and organizing strategies.
- Contributed to team objectives in fast-paced environment.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Developed, maintained and utilized diverse client base.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Quoted prices, credit terms and other bid specifications.
Education
High school diploma - undefined
Burke High School
08.2009 - 05.2013
Skills
Front DeskMedical ImagingTriageComputer SkillsCashieringTime ManagementLaboratory ExperienceCritical Care ExperienceRadiology Certification
Emergency and preventive care
File and records management
Medication Administration
Dependable and Responsible
Flexible and Adaptable
Excellent Communication
MS Office
Good Telephone Etiquette
Multitasking Abilities
Google Workspace
Critical Thinking
PPE Compliance
Timeline
Vet Assistant
VCA Vet Care
12.2022 - 02.2023
Veterinary Assistant
Best Care Pet Hospital
08.2019 - 12.2022
Sales/Customer Service Representative
Tullys kennel
08.2013 - 05.2018
High school diploma - undefined
Burke High School
08.2009 - 05.2013