Harley Drone
Decatur,IL
Summary
Proven team member at Dairy Queen with a strong background in housekeeping at Residence Inn Marriott, I excel in customer service and sanitation, ensuring guest satisfaction and safety. Leveraging organizational skills and a keen eye for detail, I've significantly enhanced cleanliness standards and guest experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Housekeeper
Residence Inn Marriott
Decatur, IL
10.2024 - Current
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Maintained and organized cleaning supplies stock.
- Followed safety procedures when handling hazardous materials.
- Assisted in laundry services including washing, drying, and folding linens.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Ensured that all health standards were met during cleaning operations.
- Used cleaning chemicals following proper guidelines.
- Provided information about hotel services upon request from guests.
- Observed proper use of chemicals when cleaning various surfaces.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Sanitized all areas of the hotel lobby and public restrooms.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Swept and damp-mopped private stairways and hallways.
- Responded to requests from guests regarding housekeeping needs.
- Emptied trash receptacles throughout the property.
- Organized closets with hangers for guests' clothing items.
- Sorted and counted linens and organized in storage areas.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Requested maintenance orders to fix non-working equipment and address room damage.
- Communicated with maintenance team on damages to repair.
- Maintained clean floors throughout property by sweeping, scrubbing and waxing.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Disinfected telephones, light switches and other frequently touched objects.
- Reported any maintenance issues or damage to supervisors immediately.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Delivered requested items such as extra pillows or blankets to guest rooms.
Team Member
Dairy Queen
Decatur, USA
05.2022 - 09.2023
- My position was a team member, I worked in the ice cream part
- I also ran drive thru and I closed every night
- Developed positive customer relationships through friendly greeting and excellent service.
- Worked hard to learn required tasks quickly to maximize performance.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Resolved customer issues promptly in a professional manner.
- Received, processed, and stocked merchandise in accordance with store policies.
- Built and maintained working relationships with peers and upper management.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Identified needs of customers promptly and efficiently.
- Monitored expiration dates on food items for freshness assurance.
Education
High School Diploma -
Macarthur High School
Decatur, IL05-2024
Skills
- Communication skills
- Problem management
- Cash Handling
- Food Handling
- Host/Hostess
- Sales
- Restaurant experience
- Food service
- Customer service
- Sanitation
- Kitchen experience
- Serving
- Car wash
- Cooking
- Hotel experience
- Conflict management
- Basic math
- Supervising experience
- Organizational skills
- Typing
- Cash register
- Guest services
- Quick service & fast food restaurant
- Statistics
- Construction
- Geriatrics
- Recruiting
- Resident support
- Housekeeping
Certification
- Food Handler Certification
- First Aid Certification
Timeline
Housekeeper
Residence Inn Marriott
10.2024 - Current
Team Member
Dairy Queen
05.2022 - 09.2023
High School Diploma -
Macarthur High School
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