Harley English
Greenbrier
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Computer Lab Teacher
Robertson County Schools
01.2023 - Current
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
- Promoted digital citizenship by teaching students responsible online behavior and internet safety protocols.
- Enhanced students'' computer skills by providing hands-on learning opportunities in a lab setting.
- Established a positive learning environment by enforcing consistent classroom rules and expectations.
- Evaluated student progress through regular assessments and provided constructive feedback, promoting growth and improvement.
- Participated in ongoing professional development opportunities focused on educational technology trends, consistently bringing fresh ideas back to the classroom environment.
- Collaborated with colleagues for curriculum development, ensuring seamless integration of technology across subjects.
- Coordinated classroom lectures with laboratory assignments.
- Attended professional development technology courses to increase knowledge base and learn new information.
- Designed appropriate and specialized lesson plans for computer science students.
- Implemented projects to enhance computer science subject matter and help students grasp concepts.
Substitute Teacher, K-12
Robertson County Schools
03.2021 - 01.2023
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.
- Supervised lunchroom and recess activities.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Enhanced classroom engagement by incorporating hands-on activities and group projects.
- Followed lesson plans designed by absent teachers.
- Enforced school and class rules to maintain order in classroom.
- Monitored student performance and provided feedback to inform instruction.
- Monitored student behavior and administered discipline as needed.
- Documented student progress and provided regular updates to parents.
Mary Kay Consultant
Mary Kay
03.2020 - Current
- Delivered exceptional customer service, addressing concerns promptly and ensuring positive experiences.
- Expanded clientele base by utilizing social media platforms and targeted marketing strategies.
- Increased customer satisfaction by providing personalized consultations and tailored product recommendations.
- Supervised a team of junior consultants during regional training sessions or conferences.
- Mentored new consultants on effective sales techniques, contributing to their success within the company.
- Implemented creative promotional strategies to attract new customers while maintaining strong relationships with existing clients.
- Developed strong rapport with clients through active listening skills and an empathetic approach to individual needs.
- Collaborated with team members for successful sales events, leading to increased revenue and team growth.
- Stayed current on industry trends, updating product knowledge regularly to better serve clients'' needs.
- Achieved monthly sales targets through proactive outreach efforts and attention to client needs.
- Organized and hosted engaging product parties, showcasing the latest Mary Kay products to potential customers.
- Sanitized makeup tools to avoid spread of infection.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Identified client needs and recommended products based on preferences and requirements.
- Conducted consultations to understand client's desired look.
- Professionally applied makeup to clients for productions and performances.
- Taught makeup classes, helping students gain in-depth knowledge of various products and uses.
- Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
Receptionist
Drybar Hair Salon
10.2021 - 05.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Managed multiple tasks and met time-sensitive deadlines.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Collected card payments, processed transactions and updated relevant records.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Sales Associate
Catherines Plus Size Stores
12.2019 - 08.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
Associate of Science - Social Science Education
Volunteer State Community College
Gallatin, TN05.2024
Skills
- Graphic Design Abilities
- Critical thinking promotion
- Student Engagement
- Continuous professional development
- Multimedia production
- Cybersecurity Expertise
- Lesson Planning
- Behavior Management
- Group and individual instruction
- Video Editing
- Student assessment
- Online Teaching
Timeline
Computer Lab Teacher
Robertson County Schools
01.2023 - Current
Receptionist
Drybar Hair Salon
10.2021 - 05.2022
Substitute Teacher, K-12
Robertson County Schools
03.2021 - 01.2023
Mary Kay Consultant
Mary Kay
03.2020 - Current
Sales Associate
Catherines Plus Size Stores
12.2019 - 08.2020
Associate of Science - Social Science Education
Volunteer State Community College
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