Harley Feuerhahn
Yucaipa
Summary
Reliable server with solid background in providing high-quality service in busy restaurant environments. Skilled in multitasking and maintaining positive dining experience for guests. Demonstrated expertise in handling customer inquiries and resolving issues promptly and efficiently. Proven ability to collaborate with team members and adapt to fast-paced settings.
Overview
7
7
years of professional experience
Work History
Restaurant Hostess
Josesmexicangrill
02.2019 - 10.2021
- Welcomed guests with a warm smile, setting a positive tone for their dining experience.
- Managed reservation system to optimize seating arrangements during peak hours.
- Coordinated with kitchen staff to ensure timely preparation of tables for incoming guests.
- Maintained cleanliness and organization of dining area to enhance overall guest satisfaction.
Restaurant Server
Kopper Kettle
03.2022 - 10.2022
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
Restaurant Server
Septembers Taproom & Eatery
10.2022 - Current
- Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
- Stayed up-to-date on menu changes to help customers make food choices.
- Served food and beverages promptly with focused attention to customer needs.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported team morale by fostering positive relationships with coworkers through reliable communication and teamwork efforts.
- Trained new host staff members on company policies, procedures, and best practices to maintain consistent service standards across shifts.
Education
Associate of Arts - Early Childhood Education
Crafton Hills College
Yucaipa, CA06-2026
Skills
- Customer satisfaction
- Order taking
- Organization
- Guest service
- Menu recommendations
- Cash handling
- POS system operation
Timeline
Restaurant Server
Septembers Taproom & Eatery
10.2022 - Current
Restaurant Server
Kopper Kettle
03.2022 - 10.2022
Restaurant Hostess
Josesmexicangrill
02.2019 - 10.2021
Associate of Arts - Early Childhood Education
Crafton Hills College