Harley Askew-Garcia
Dickinson,TX
Summary
Inspiring Area Manager with experience mentoring and directing new team members with 8+ years of experience in leadership roles. Skilled at decreasing downtime and spending while increasing sales and customer satisfaction. Highly-motivated employee with desire to take on new challenges, working effectively unsupervised and working under pressure. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Area Manager
Booskies LLC
Texas City, TX
10.2017 - 03.2024
- Implemented regular meetings with store teams to discuss best practices, protocol for enhanced profitability and customer feedback.
- Maximized sales by effectively rolling out new inventory, positively impacting bottom-line profitability with strong growth.
- Coordinated with store managers to develop plans for improving operational efficiency, performance to ensure goals were met and customer satisfaction.
- Cultivated positive rapport with associates and team leadership.
- Reviewed inventory levels at each store in order to ensure adequate stock availability.
- Maintained accurate scheduling, records of employee attendance and payroll information.
- Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
- Provided ongoing coaching and training for store teams on how to maximize productivity and profits.
- Managed all personnel matters within the district including recruitment, hiring, training, performance reviews, disciplinary actions.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Promoted positive customer service experiences by promptly resolving conflicts between employees or customers in a professional manner.
Education
Bachelor of Science - Criminal Justice
Sam Houston State University
Huntsville, TX12-2021
Skills
- Relationship building and management
- Staff Management
- Staff Training
- Sales expertise
- Team Development
- Performance Management
- Operations Management
- Staff Scheduling
- Employee Scheduling
- Process Improvement
- Operations
- Staff Training and Development
- Customer Relationship Management
- Staff Development
- Recruitment and hiring
Timeline
Area Manager
Booskies LLC
10.2017 - 03.2024
Bachelor of Science - Criminal Justice
Sam Houston State University
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