Harley Gonzalez
Summary
I am a Security-focused and diligent Individual; skilled at protecting personnel and premises. I will Respond and acts appropriately to situational assessments, including criminal acts. fire and medical emergencies. Remaining alert, attentive and vigilant at all times. I attempt to anticipate trouble. I also takes steps to intervene and diffuse situations using keen eye for detail. Safety-conscious security team member with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Commissioned Security Officer
Allied Universal Security Services
01.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Checked and verified photo identification prior to granting facility access.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
Security Shift Lead
Certified Research Company
07.2022 - 01.2023
- Researched and remediated vulnerabilities and found solutions to increase application security, and performance
- Recorded client needs, developed a response plan, and performed an evacuation pull-tag test.
- Actively tracked and reported all major vulnerabilities to ensure the company remained compliant.
- Conducted penetration tests to ensure application security and infrastructure were not compromised,identifying opportunities for improvement.
- Improved customer service by offering a friendly greeting and making sure the Officer were working, and waiting for customers to enter.
- Performed physical security duties such as monitoring surveillance equipment, patrolling the building, and conducting perimeter checks.
Customer Service Representative
Buccees
09.2021 - 07.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Tow Truck Driver
Drakes Towing & Recovery
01.2020 - 08.2021
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Answered roadside assistance calls for tows and other vehicle support.
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Operated with safety and skill to avoid accidents and delays.
- Maintained telephone and radio contact with supervisor to receive delivery instructions.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
Co Manager
Little Caesars Pizza
05.2018 - 01.2020
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
- Performed regular reviews assessing each employee's performance and developed improvement plans.
- Approved regular payroll submissions for employees.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Driver
Journey Transportation
08.2011 - 03.2014
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Delivered goods and products to customer on time and in excellent condition.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Kept detailed mileage and fuel reports to track overall fuel costs.
Driver
Journey Transportation
05.2014 - 05.2016
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Delivered goods and products to customer on time and in excellent condition.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Kept detailed mileage and fuel reports to track overall fuel costs.
Education
High School Diploma -
Onalaska Jr.Sr. High
Onalaska, TX06.2011
Skills
- Report Preparation
- Background Investigations
- CCTV Monitoring
- Security Camera Monitoring
- Patrolling
- Security Procedures Knowledge
- Firearms Expertise
- First Aid Certified
- Legible Report Writing
- Punctuality
- Emergency Awareness
- Emergency Management
Certification
- Licensed Level 4 Security Officer - Exp.- 1-26-2025
- Licensed Adult First Aid/ Adult CPR AED - Exp 11-2025
Timeline
Commissioned Security Officer
Allied Universal Security Services
01.2023 - Current
Security Shift Lead
Certified Research Company
07.2022 - 01.2023
Customer Service Representative
Buccees
09.2021 - 07.2022
Tow Truck Driver
Drakes Towing & Recovery
01.2020 - 08.2021
Co Manager
Little Caesars Pizza
05.2018 - 01.2020
Driver
Journey Transportation
05.2014 - 05.2016
Driver
Journey Transportation
08.2011 - 03.2014
High School Diploma -
Onalaska Jr.Sr. High
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