Harley Graves
New York
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales MDP
New York Hilton Midtown
08.2024 - Current
- Immersion in the commercial floor of Hilton's second-largest property; two months of departmental rotations and seven months of sales specialization.
- Contribution to every stage of the group sales process, from lead prospecting and qualification to contract signing and turnover to our operational partners.
- Leveraging Salesforce for a plethora of purposes, including building event orders and menus, creating custom reports, and qualifying leads.
- Leading several initiatives, including developing a comprehensive market segmentation referential and the "Hilton Guide to Group Business."
Housekeeping Lead
Hilton Hawaiian Village Waikiki Beach Resort
10.2024 - 10.2024
- Supported the largest Hilton property for two weeks in an effort to mitigate the effects of labor disruptions on the guest experience.
- Entrusted to oversee the coveted Rainbow Tower, the ADR (average daily rate) leader of the 8 towers.
- Guided 3 pairs of temporary hires each day, adapting to various coaching styles, to restore 12 rooms each to Hilton’s cleanliness standards, bearing a daily responsibility for 36 rooms.
- Inquired about the possibility of and carried out multiple double-shifts in the F&B (Food and Beverage) outlets to support further.
Catering & Events Intern
Hilton San Francisco Union Square
06.2023 - 08.2023
- Pioneered a ten-week, structured Catering & Events (C&E) internship experience at the Hilton San Francisco Union Square and Parc 55, rotating through ten relevant departments in total.
- Examined how prospective business (leads) at hotels of this scale are converted into events; spanning national conventions, exhibitions, gala dinners, etcetera.
- Executed a competitive set analysis project utilizing Microsoft Excel to compare banquet menu item prices of over a dozen properties within our market sector to find opportunity to optimize them.
Food & Beverage Management and HR Intern
Hilton Chicago
05.2022 - 08.2022
- Gained both hands-on and conceptual directorship experience in 10 different sectors of the hotel over the course of 10 weeks.
- Initiated several impactful projects, from a new training manual for our market/grab-and-go employees to creating a new system of liquor organization.
- Authored Hilton Chicago's Summer Edition Newsletter, spanning 24 pages and with more than 800 copies printed.
Owner
HarleyGAuto
11.2018 - 09.2021
- Founded a small business in which used vehicles were inspected, purchased, refurbished, and sold to independent sellers.
- Listed vehicles at competitive prices based on market demand and in accordance with their post-repair condition.
- Used transactional charts and online systems to track expenditures.
- Hired fellow students to do detail-work on purchased vehicles.
Sales Manager
2313 Incorporation
12.2019 - 03.2020
- Broke the company record for the fastest sales agent to reach $1000 in total sales after hire (5 days).
- Interviewed, hired, trained, and led a team to perform direct sales.
- Worked face-to-face with clients to sell products for Fortune 500 companies.
- Ran sales technique and strategy presentations within our branch.
- Traveled to external firms throughout the United States to shadow owners in successful branches or facilitate operations at others.
Front Desk Agent
Holiday Inn Of Livonia
10.2019 - 12.2019
- Broke the hotel record for the most guests signed up for the loyalty rewards program within a month (45) in the first full month.
Education
Bachelor of Arts - Hospitality Business
Michigan State University
East Lansing, MI04.2024
High School Diploma -
Huron High School
Ann Arbor, MI06.2019
Organizations
Michigan State University:
MSU Japan Club:
Vice President (04/22 - 04/23)
- Advocated for and integrated JASA into the MSU Japan Club.
- Creative leader with an aligned purpose and vision.
- Helped create meetings, managed the elected board (16), the elections process, the membership program, merchandise, etcetera.
Event Coordinator (09/21 - 04/'22)
- Creator of all events, board meetings and collaboration occurrences alike.
- Venue sourcer, facilitator and price negotiator
JASA:
Fundraising Chair (9/21 - 4/22)
- Ideated and planned fundraising events in partnership with MSU or local firms.
- Ensured optimum profitability of fundraisers to grow the organization's finances.
Certification
- CHIA (Certification in Hotel Industry Analytics)
Languages
Japanese
Professional Working
Spanish
Limited Working
Timeline
Housekeeping Lead
Hilton Hawaiian Village Waikiki Beach Resort
10.2024 - 10.2024
Sales MDP
New York Hilton Midtown
08.2024 - Current
Catering & Events Intern
Hilton San Francisco Union Square
06.2023 - 08.2023
Food & Beverage Management and HR Intern
Hilton Chicago
05.2022 - 08.2022
Sales Manager
2313 Incorporation
12.2019 - 03.2020
Front Desk Agent
Holiday Inn Of Livonia
10.2019 - 12.2019
Owner
HarleyGAuto
11.2018 - 09.2021
Bachelor of Arts - Hospitality Business
Michigan State University
High School Diploma -
Huron High School
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