Harley Gray

have been in and out of the workforce since August 2013 when I left Castles n Coasters

• Have been raising my children and being a stay at home mom/wife
• In this time I have developed amazing patience and time management skills
• Have also learned how to be calm in stressful situations
• Have developed excellent conflict resolution skills as well
• Am currently homeschooling both of my daughters who are in the 3rd and 5th grades.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Passionate about learning and committed to continual improvement.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Strengthened communication skills through regular interactions with others.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Learned and adapted quickly to new technology and software applications.
• Proved successful working within tight deadlines and a fast-paced environment.
• Developed and maintained courteous and effective working relationships.
• Demonstrated strong organizational and time management skills while managing multiple projects.

• To engage customers with excellent customer service, to supervise other employees
• Give breaks and lunches as well as being able to help our pharmacy when needed
• I handle money and cash drops, as well as handle vendors and receive truck deliveries
• I worked very closely with the Pharmacy and store manager
• I often closed and opened the store and was a trusted key holder
• I stocked shelves and unloaded the delivery truck weekly
• I helped with team building and encouragement
• I did weekly training videos so that I could advance in my career.
• Trained new employees and delegated daily tasks and responsibilities.
• Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
• Completed cash and credit card transactions accurately using POS software.
• Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
• Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Enforced company policies and regulations with employees.
• Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
• Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
• Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
• Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
• Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
• Resolved conflicts between employees to maintain positive and productive work environments.
• Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.

• I was in charge of the entire beauty departments which included Hair, makeup, skin, teeth and accessories
• I would go into work everyday eager to start my day and interact with customers
• I greeted every single customer that came in while I was on shift
• I often solved conflicts, and problem solved
• I created rapport with every customer possibly could
• I gave recommendations multiple times a day everyday in what products best fit that specific customers needs
• I stocked the shelves in my department daily and made sure I counted any times that were out of stock, and logged them in the system so we could attain more with the next truck delivery
• I helped with inventory and worked closely with the pharmacy
• I created a solid customer base for the store
• I was their first beauty consultant, so I had my work cut out for me
• But I excelled in my position
• I worked closely with my store manager and had no problems while employed with Walgreens
• I also built a rapport with the District manager for Pinal County
• He and I got along great, and he was impressed with my work and my earnings for the newer store
• After three months I was offered a promotion to Shift Lead.
• Kept up-to-date with industry trends and new product launches, enabling accurate recommendations for clients.
• Delivered exceptional customer service, addressing client concerns and providing solutions to meet their unique needs.
• Processed product purchases and payments, coordinating packaging, inventory management and varying customer requests simultaneously.
• Conducted consultations to understand client's desired look.
• Conducted makeovers and skincare consultations, boosting customer confidence in their appearance.
• Educated clients on proper makeup application techniques, empowering them to recreate desired looks at home.
• Increased sales revenue through effective product demonstrations and persuasive communication skills.
• Monitored current trends to understand fashions and better serve customer needs.
• Collaborated with team members to achieve monthly sales targets and maintain a positive store environment.
• Offered guidance on proper skincare routines, helping clients achieve healthier and more radiant complexions.
• Achieved personal sales goals consistently through effective time management and prioritization of tasks.
• Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
• Worked closely with fellow consultants during peak hours to ensure all customers received prompt attention and assistance.
• Contributed to visual merchandising efforts by creating attractive displays that showcased featured products effectively.
• Provided personalized skincare recommendations to specifically target top concerns.

• I attended meeting before my shifts to get a layout of events happening each day or to get a run down of rides that were currently out of service
• After I was assigned a ride for the day, I would grab my cleaning supplies and wipe down everything that a customer might touch for health and safety
• I was trained on over 23 rides and attractions and knew the safety protocols for every one of them and the safety speeches
• I was awarded employee of the month four times and employee of the day 43 times while I was employed by Castles n coasters
• I got very close with everyone I worked with and the family that owns the small amusement park.
• Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
• Adapted quickly to new ride assignments, learning proper operation techniques efficiently to minimize downtime between shifts.
• Enhanced rider experience by enforcing safety procedures and providing clear instructions.
• Collaborated with team members to maintain a clean, organized, and safe ride area for guests.
• Operated variety of amusement park rides and monitored passenger safety and comfort.
• Maintained a high level of professionalism and enthusiasm throughout long hours and challenging work conditions, fostering positive guest experiences.
• Provided exceptional customer service, addressing guest concerns and inquiries promptly and professionally.
• Reduced wait times by efficiently managing ride queues and implementing effective crowd control techniques.
• Conducted daily inspections of amusement park rides to verify functionality and safety.
• Cleaned rides and attractions to reduce spread of germs and bacteria.
• Managed emergency situations calmly, following established protocols to ensure guest safety and wellbeing.
• Supported fellow team members in maintaining a cohesive work environment focused on guest satisfaction and safety adherence.
• Monitored passengers and ride operations and enforced safety regulations.
• Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
• Educated guests about ride requirements, ensuring proper understanding of rules for a safer experience.

• Responsibilities:
• Greet customers, and maintain a friendly demeanor throughout their experience.
• Accurately take food and beverage orders, correctly using the ordering system.
• Take special note of food allergies or preferences, and be able to communicate that clearly to kitchen staff.
• Understand and communicate what’s on the menu, answering questions customers might have, and making recommendations on menu selections to customers if necessary.
• Accurately deliver food to customers, making sure that what comes out of the kitchen is correct and appealing before taking it to the table.
• Periodically check in with customers to make sure everything is going well with their meal, being attentive, and responding to additional requests as needed.
• Respond quickly to issues customers have, getting management involved if necessary.
• Collect payment from customers accurately and honestly.
• Help with basic food prep as needed, and/or perform light cleaning in the dining, serving stations, or kitchen areas.
• Keep serving stations stocked with ice, soda, etc., as well as keeping their section clean and prepared for new guests.
• Know and follow applicable food service safety regulations and best practices.
• Be able to stand on their feet for hours at a time and lift up to 25 pounds of weight.
• Be willing to work flexible hours that may include weekends and holidays.
• Communicate well with coworkers and customers, and maintain personable and professional communication at all times. This includes being able to listen and collaborate where applicable.
• Be punctual and reliable, showing up for their shifts as scheduled.
• Maintain a positive attitude, even under pressure. Patience with customers and coworkers is a must, particularly during busy rushes.
• Handle tasks unsupervised, including being able to spot tasks that need to be done (even though they might not have been assigned by managers).
• Listen to customer feedback and relay or make suggestions to managers. This may include suggestions for service, menu, or ambiance.
• Handle money accurately and honestly, using the point-of-sale systems.
• Quickly learn how to use the tools and systems in the restaurant.
• Quickly learn and memorize details about the menu to be able to respond to customer questions. This includes knowing key ingredients relating to food allergies.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.