Amber Phillips
Ionia,MI
Summary
Experienced and reliable Team Manager with successful history leading and motivating staff members to exceed goals. Offers excellent communication and organizational skills. Adept at resolving conflicts and addressing emerging issues. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Dedicated team player skilled at mediation and conflict resolution. Drives company growth through Action. Hardworking and passionate job seeker. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Team Leader Manager
Walmart
2021.09 - Current
- Stayed calm, collected and logical during stressful moments to identify and implement.
- Led employee relations through effective communication, coaching, training, and development.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Cultivated positive, productive team environments, resolving conflicts quickly.
- Analyzed team performance data to provide meaningful insights, enabling informed decision-making.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Checked food temperature regularly to verify proper cooking and safety.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
- Directed food preparation and cooking activities to meet health and safety standards.
- Monitored food inventory and supplies to prevent waste.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Controlled food costs and managed inventory.
Closing Team Lead
Lamplight Grill
2014.02 - 2019.07
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong rapport with customers and created positive impression of business.
- Inspected kitchens to observe food preparation quality and service, food appearance, and cleanliness of production and service areas.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Mentored kitchen staff to prepare each for demanding roles.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Managed opening and closing shift kitchen tasks.
- Followed strict standards for food handling and safety, minimizing risks to customers.
Education
High School Diploma -
Fulton Alternate Education
Middleton, Mi03.2019
Skills
- Training Initiatives
- Managing Production Teams
- Inventory Accuracy
- Customer Loyalty
- Production Preparation
- Maintaining Clean Work Areas
- Team Management Understanding
- Inventory Control Processes
- Team Relationships
- Player Communication
- Staff Motivation and Discipline
- Individual Trainings
- Health Inspections
- Sanitization Protocols
- Product Rotations
- Training Procedures
- Guest Satisfaction
- Food Service Team Development
- Temperature Control
- Equipment Safety
- Safe Work Practices
Timeline
Team Leader Manager
Walmart
2021.09 - Current
Closing Team Lead
Lamplight Grill
2014.02 - 2019.07
High School Diploma -
Fulton Alternate Education