Harley Henry
Washington Court House,OH
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
2
2
years of professional experience
Work History
Mugs and Jugs Drafthouse
Donna Lucas
Washington Court House, OHIO
05.2022 - 05.2024
- Prioritized and organized tasks to efficiently accomplish service goals.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Worked effectively in team environments to make the workplace more productive.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Military Police Officer
United States Navy
- Dispatched police units via radio communications system when necessary.
- Maintained weapons qualifications through regular firearms training exercises.
- Conducted random checks of personnel identification cards for security purposes.
- Provided physical security and law enforcement services to military personnel, facilities, and resources.
- Adhered to all state and federal laws while performing duties as a Military Police Officer.
- Performed inspections of work areas to ensure safety standards are met and maintained.
- Responded to emergency situations such as natural disasters or civil disturbances.
- Conducted patrols of assigned areas on foot or by vehicle as needed.
- Provided crowd control during large public events or demonstrations.
- Prepared detailed reports on investigations and other police activities.
- Assisted in preparing court documents related to arrests made by the unit.
- Enforced applicable laws, regulations, policies, procedures, and orders in accordance with the Uniform Code of Military Justice.
- Composed reports on daily activities and incidents, which encompassed theft, and damage to property, presence of unauthorized individuals and other unexpected situations.
- Mitigated risk with immediate emergency response security.
- Improved overall operations planning efficiency by appropriately supervising dispatch movement during security incidents.
- Enforced military laws and regulations.
- Diffused hostile situations with effective negotiation techniques.
- Managed CCTV, access control, security lighting, gate systems and incident management systems.
- Monitored and authorized access to restricted areas by employees and visitors to guard against theft and incursion.
- Directed and controlled crowds at base functions and organized and recorded facts to prepare incident reports.
- Operated security equipment, including surveillance cameras, metal detectors, and vehicle inspection systems.
- Conducted risk assessments and security surveys to identify vulnerabilities and recommend improvements.
- Investigated criminal activities, collected evidence, and prepared detailed reports for military prosecutors.
- Facilitated conflict-resolution by implementing protocols and investigating issues through resolution.
- Reviewed and updated emergency response plans and procedures to ensure readiness for crises.
- Developed and implemented security plans for the protection of critical assets and infrastructure.
- Maintained detailed records and logs of all incidents and actions taken during shifts.
- Enforced drug and alcohol policies, conducting searches and tests as authorized.
- Enforced military laws and regulations, including the Uniform Code of Military Justice (UCMJ).
Education
High School Diploma -
Miami Trace High School
Washington Court House, OH05-2012
Skills
- Flexible and Adaptable
- Task Prioritization
- Communication
- Organization and Time Management
- Teamwork and Collaboration
- Customer Relations
- Social Perceptiveness
- Active Listening
- Excellent Communication
Timeline
Mugs and Jugs Drafthouse
Donna Lucas
05.2022 - 05.2024
Military Police Officer
United States Navy
High School Diploma -
Miami Trace High School