Summary
Overview
Work History
Education
Skills
Timeline
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Harley Hinson

Georgetown,SC

Summary

Dynamic veterinary professional with a proven track record at excelling in client communication and teamwork. Enhanced patient care through effective education and compassionate support, while streamlining operations to improve efficiency. Skilled in multitasking and problem-solving, fostering strong relationships with clients and ensuring optimal service delivery.

Overview

4
4
years of professional experience

Work History

Veterinary Assistant

Animal Care of Greenville
05.2025 - Current
  • Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
  • Positioned animals for diagnostic imaging such as x-rays and scans.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
  • Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
  • Administered medications to animals in treatment and documented changes in condition.
  • Improved client relations through effective communication and education on pet health needs.
  • Provided customer support to clients, answering questions and addressing concerns.
  • Contributed to a clean and safe environment by maintaining surgical instruments, equipment, and facilities.

General Manager

Saint Frances Animal Center
07.2021 - 01.2025
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Managed budget implementations, employee evaluations, and contract details.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reported issues to higher management with great detail.

Education

Andrews High School
Andrews

Skills

  • Client communication
  • Appointment scheduling
  • Animal behavior
  • Medical record-keeping
  • Client education
  • Patient flow management
  • Proficient in software
  • Reception area maintenance
  • Multitasking
  • Attention to detail
  • Excellent communication
  • Problem-solving
  • Organizational skills
  • Time management
  • Medical terminology
  • Patient Check-ins
  • Relationship building
  • Written communication
  • Customer billing
  • Problem identification
  • Cash drawer balancing
  • Incident reporting

Timeline

Veterinary Assistant

Animal Care of Greenville
05.2025 - Current

General Manager

Saint Frances Animal Center
07.2021 - 01.2025

Andrews High School

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Harley Hinson