Harley Holden
Wichita Falls,TX
Summary
Personable and upbeat, bringing strong interpersonal skills and a positive attitude to customer interactions. Offers a strong foundation in communication and adaptability, ready to learn and grow in any environment. Brings commitment to customer service excellence and ability to quickly grasp product knowledge. Ready to use and develop problem-solving and teamwork skills as a reliable employee.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Intern
Dr. Crystal Collier
08.2022 - 09.2024
- Contributed to a positive therapeutic environment through empathetic listening and non-judgmental support for clients' emotional experiences.
- Documented therapeutic goals and client progress.
- Collaborated with fellow interns to transcribe The NeuroWhereAbouts Guide into a teen-friendly format, including updating research.
Pet Sitter
Stephanie Cottle
07.2024 - 07.2024
- Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
- Cleaned out and scooped litter trays and food and water bowls to provide a clean environment for pets.
- Communicated professionally with pet owners via phone, email, and text.
- Ensured timely feedings, grooming sessions, and exercise routines for pets in accordance with owner instructions.
- Developed strong relationships with clients, leading to repeat business and recommendations from satisfied customers.
- Enhanced client satisfaction by providing personalized pet care services tailored to individual needs.
- Delivered exceptional customer service by responding promptly to inquiries, addressing concerns, and resolving issues quickly.
- Increased client retention rate through excellent communication skills and genuine love for animals.
- Adapted care plans on the fly in response to pets' changing needs or unexpected situations, ensuring flexibility and responsiveness.
- Maintained cleanliness and safety of pets' living environments, preventing accidents and promoting a healthy atmosphere.
Volunteer
Houston Food Bank
11.2021 - 03.2023
- Collaborated with team members to ensure timely distribution of food to clients in need.
- Kept warehouses and preparation areas clean and orderly to limit workplace risk.
- Organized, sorted and stored donations in orderly systems to minimize waste.
- Collaborated with fellow volunteers to deliver punctual, friendly service.
- Prepared and packaged boxes during box assembly line phase.
- Packaged up nonperishable food items for food bank visitors.
- Demonstrated flexibility by adapting to various roles within the organization as needed.
Education
Bachelor of Science - Psychology
Midwestern State University
Wichita Falls, TX12-2025
High School Diploma -
Barbers Hill High School
Mont Belvieu, TX05-2024
Skills
- Teamwork and collaboration
- Quick learner
- Problem-solving
- Multitasking and organization
- Interpersonal and social skills
- Active listening
- Conflict resolution
- Customer service
Certification
- Microsoft Office Specialist – Word
- Microsoft Office Specialist – PowerPoint
- Microsoft Office Specialist – Excel
- Microsoft Office Expert - Word
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Pet Sitter
Stephanie Cottle
07.2024 - 07.2024
Intern
Dr. Crystal Collier
08.2022 - 09.2024
Volunteer
Houston Food Bank
11.2021 - 03.2023
- Microsoft Office Specialist – Word
- Microsoft Office Specialist – PowerPoint
- Microsoft Office Specialist – Excel
- Microsoft Office Expert - Word
Bachelor of Science - Psychology
Midwestern State University
High School Diploma -
Barbers Hill High School
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