Harley Jensen
Antioch,CA
Summary
A encouraging leader, team member and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer service skills. Proficient in using independent decision-making skills and sound judgment to positively impact team and customer needs. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Taking a motivational approach with an upbeat nature to create a forward-thinking positive communication style focused on maximizing engagement and satisfaction of customers and team members. An organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Planet Fitness Gym
05.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Member Service Representative
Planet Fitness Gym
05.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Responded to customer calls to answer questions about products and services.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
Crew Member
Dino's Sandwich Shop
06.2021 - 05.2023
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter and other areas.
Cashier
McDonald's Restaurant
01.2021 - 06.2021
- Collected and authorized payments of guests.
- Answered questions about store policies and addressed customer concerns.
Model Home Cleaning
Brittney
07.2020 - 11.2020
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Cashier
Taco Bell
04.2020 - 11.2020
- Operated cash register for cash, check and credit card transactions.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Skills
- Teamwork and Collaboration
- Health and Safety Compliance
- Store Opening and Closing
- Clear Communication
- Complex Problem-Solving
- Interactive Communication Skills
- Willingness to Learn
- Operate Cash Register
- Positive Company Representation
- Staff Supervision
- Staff Training and Development
- Product and service knowledge
Timeline
Assistant Manager
Planet Fitness Gym
05.2023 - Current
Member Service Representative
Planet Fitness Gym
05.2023 - Current
Crew Member
Dino's Sandwich Shop
06.2021 - 05.2023
Cashier
McDonald's Restaurant
01.2021 - 06.2021
Model Home Cleaning
Brittney
07.2020 - 11.2020
Cashier
Taco Bell
04.2020 - 11.2020
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