Summary
Overview
Work History
Education
Skills
Timeline
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Harley Lafferty

West Valley

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

8
8
years of professional experience

Work History

Administrative Assistant

Sodexo Live! At Holiday Valley
06.2023 - 05.2024
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Scheduled office meetings and client appointments for staff teams.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.

Housekeeper

Martens Cleaning Service
01.2016 - 01.2021
  • Professional cleaning for residential, private, commercial, construction cleans, rentals, banks, and ski resort chalets
  • Along with scheduling.

Front Desk

Allegany Mountain Resort
01.2019 - 01.2020
  • Responsibilities included but not limited to phone calls, reservations, check ins and outs, along with daily computer work.

Administrative Assistant

Kissing Bridge
01.2016 - 01.2019
  • Responsible for computer work, payroll, phone calls, solving situations in a timely manner, and customer service.

Education

Regents Diploma -

Ellicottville Central School
Ellicottville, NY
06.2016

NYS Cosmetologist -

Ellicottville BOCES Center
Ellicottville, NY
06.2016

Skills

  • Professional
  • Committed
  • Organized
  • Timely
  • Do Well Under Pressure
  • Computer Skills
  • Customer Service
  • Data Entry
  • Office Administration
  • Microsoft Excel
  • Microsoft Word

Timeline

Administrative Assistant

Sodexo Live! At Holiday Valley
06.2023 - 05.2024

Front Desk

Allegany Mountain Resort
01.2019 - 01.2020

Housekeeper

Martens Cleaning Service
01.2016 - 01.2021

Administrative Assistant

Kissing Bridge
01.2016 - 01.2019

Regents Diploma -

Ellicottville Central School

NYS Cosmetologist -

Ellicottville BOCES Center

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Harley Lafferty