Harley Lanham
JBER,AK
Summary
Dynamic Site Director at YMCA of Greater Indianapolis with a proven track record in operational leadership and team collaboration. Enhanced program efficiency and participant satisfaction through innovative policy implementation. Skilled in relationship building and staff training, fostering a secure environment while driving community engagement initiatives.
Overview
11
11
years of professional experience
Work History
Site Director
YMCA Of Greater Indianapolis
10.2023 - 05.2025
- Developed and implemented operational policies to enhance program efficiency and participant satisfaction.
- Managed staff recruitment, training, and performance evaluations to ensure high-quality service delivery.
- Oversaw facility maintenance and safety compliance, fostering a secure environment for all members.
- Coordinated community outreach initiatives to increase engagement and promote YMCA programs effectively.
- Engaged with young learners in school aftercare programs.
- Implemented creative plans to enhance after-school experiences.
Shift Leader
Subway
01.2019 - 09.2023
- Supervised daily operations to ensure efficient service and product quality.
- Trained and mentored new team members on service protocols and food safety standards.
- Managed inventory levels, ensuring timely restocking of supplies and minimizing waste.
- Implemented cash handling procedures to maintain accuracy in financial transactions.
- Managed daily opening and closing of register and store.
- Handled food preparation and upheld store hygiene standards.
- Recorded weekly inventory details in the database.
Retail Cashier
Target
11.2017 - 07.2018
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate cash drawer balances throughout shifts.
- Assisted in stocking shelves and organizing merchandise displays for optimal presentation.
- Increased customer participation in red card program.
- Optimized checkout operations for faster service delivery.
Key Holder
Once Upon A Child Franchise
01.2014 - 2016
- Evaluated retail customers' product needs and promoted appropriate store products.
- Trained new employees on sales techniques specific to custom clothing retail environment, improving overall team performance.
- Managed back-stock and replenished inventory.
- Executed start and end-of-day procedures for register and store.
- Facilitated guest interactions by answering questions and meeting needs.
Education
Associate of Applied Science - Criminal Justice
Columbus Technical College
Columbus, GA07.2016
Skills
- Teamwork and collaborations
- Relationship building and networking
- Adaptability and flexibility
- Operational leadership
Timeline
Site Director
YMCA Of Greater Indianapolis
10.2023 - 05.2025
Shift Leader
Subway
01.2019 - 09.2023
Retail Cashier
Target
11.2017 - 07.2018
Key Holder
Once Upon A Child Franchise
01.2014 - 2016
Associate of Applied Science - Criminal Justice
Columbus Technical College
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