Summary
Overview
Work History
Education
Skills
Timeline
Generic

Harley Moen

Papillion

Summary

Experienced in financial services sales and relationship management. Offers valuable expertise to organizations seeking to drive new business, foster innovation, and impact revenue. Excels at providing strategic solutions and building strong client relationships. Demonstrates a track record of success in the industry, positioning well to contribute to organizational growth and profitability.

Overview

33
33
years of professional experience

Work History

Relationship Executive

Fiserv
07.2016 - Current
  • Overall relationship owner for Top 5 client responsible for approximately $280 Million in annual revenue
  • Negotiated contracts and amendments for new product sales and contract renewals
  • Escalation for high value items and projects both internally and externally with client

Director – Client Service Executive

First Data
02.2014 - 07.2016
  • Owned the service relationship for multiple strategic retail and cobrand credit clients including working on-site with a major retail client consulting on their credit card portfolio and strategic initiatives
  • Performed Service Executive and Relationship Executive duties including but not limited to escalation, reporting of SLAs, contractual negotiations, monthly billing reviews, communication to upper management and Quarterly Business Reviews
  • Managed client expectations and priorities as their internal advocate
  • Helped prioritize workloads for internal partners based on client priorities in a team environment
  • Provided consultative and advisory services as needed to drive understanding of systems and applications for newly converted and existing clients
  • Leadership roles in the Military Affinity Group and Testing Advisory Group

Manager

First Data
04.2012 - 02.2014
  • Managed a team of client specific service and project resources for a strategic Financial Services client in the high-end retail space
  • Performed Service Executive duties to include escalation, reporting and communication of issues and Quarterly Business Reviews
  • Drove a strong client relationship environment internally while staying focused on results in a team environment
  • Built internal networks to ensure client needs were met while focusing on expenses

Project Manager/Senior Business Analyst

First Data
05.2006 - 04.2012
  • Senior Business Analyst for a client specific team servicing the financial industry
  • Managed complex projects along the project life cycle to include writing business requirements and managing assets
  • Fostered strong client relationships while managing flagship, maintenance, conversion and new product requests for one of the nation’s largest financial services organizations and more recently one of the world’s most affluent retailers
  • This encompassed everything from transmission changes to core processing initiatives
  • Managed client expectations against IT capacity for large and small business requests

Senior Application Developer

First Data
10.1998 - 05.2006
  • Exceeded learning curve and distinguished myself while performing in the Team Lead/Manager role as a pivotal part of integration testing while utilizing JCL, UNIX, CA7, CA11, AS400, TSO, Rexx, Jes2/Jes3, Visual Basic, File-Aid, ISPF, Endevor, ProJCL, and MVS
  • Managed preparation and execution of testing cycles for external clients
  • Provided support for external clients and internal programming teams while building cycles for future execution
  • Served as interim Manager while full-time manager was temporarily reassigned to other areas
  • This included time management, manning/scheduling, budgeting, overseeing/prioritizing projects, and working as a liaison between S & P and the Business areas

Computer Operator

US Stratcom
10.1992 - 10.1996
  • Enlisted 4 years in the USAF working in United States Stratcom as a computer operator supporting war planning and imaging priorities

Education

Undergrad College Coursework Completed -

University of Nebraska at Omaha
Omaha, NE

Bachelor of Science - Management Information Systems

Bellevue University
Bellevue, Nebraska
08.2006

Master of Arts - Leadership

Bellevue University
Bellevue, Nebraska
06.2012

Skills

  • Leadership
  • Communication
  • Relationship Building
  • Credit Issuing
  • Payments
  • Service
  • First Data Knowledge
  • Product
  • Contract Negotiation
  • Client Development
  • Distributed Applications
  • Project Plans
  • Client engagement
  • Customer service
  • New business development

Timeline

Relationship Executive

Fiserv
07.2016 - Current

Director – Client Service Executive

First Data
02.2014 - 07.2016

Manager

First Data
04.2012 - 02.2014

Project Manager/Senior Business Analyst

First Data
05.2006 - 04.2012

Senior Application Developer

First Data
10.1998 - 05.2006

Computer Operator

US Stratcom
10.1992 - 10.1996

Bachelor of Science - Management Information Systems

Bellevue University

Undergrad College Coursework Completed -

University of Nebraska at Omaha

Master of Arts - Leadership

Bellevue University

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Harley Moen