Harley Myers
Alexandria,IN
Summary
Detail-oriented professional with experience providing cleaning services. Skilled in using variety of cleaning products and equipment. Possesses excellent organizational and multi-tasking skills and provides excellent customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Housekeeper
Hancock Regional Hospital
04.2018 - Current
- Enhanced guest satisfaction by ensuring thorough cleaning and timely discharges.
- Maintained a spotless environment for patients through diligent daily housekeeping tasks.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Handled requests for extra linens, toiletries and other supplies.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Prioritized patient comfort through attentive service, responding swiftly to special requests or concerns.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
Housekeeping Supervisor
Hancock Regional Hospital
12.2019 - 06.2021
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hospital standards.
- Managed scheduling, payroll, and performance evaluations for housekeeping staff, fostering a positive work environment that encouraged professional growth.
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
- Optimized workflow by regularly assessing employee performance and reallocating resources as needed, maximizing team efficiency.
- Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Adhered to safety protocols by enforcing proper equipment usage.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
Sandwich Artist
SUBWAY®Restaurants
03.2017 - 02.2018
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Developed proficiency in preparing various sandwich types, meeting diverse customer preferences and dietary needs.
- Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
- Trained new employees on company policies and procedures, contributing to overall team performance and growth.
- Promoted hygiene practices within the team by consistently following food safety guidelines and regulations.
- Built rapport with regular customers by remembering their names and preferred orders, fostering a welcoming environment.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Shared information with customers about menu items, preparation methods, and ingredients.
- Restocked and rotated stock in display case to mitigate stock loss.
- Operated manual and electric appliances to peel, slice, and trim food.
Cashier
Lowes Home Improvment
03.2016 - 06.2016
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Prevented loss by vigilantly monitoring potential theft or fraud situations in store.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Worked closely with shift manager to solve problems and handle customer concerns.
Customer Service Representative
Walgreens
10.2015 - 03.2016
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Nutritional Service Tech
Hancock Regional Hospitall
03.2015 - 12.2015
- Enhanced patient satisfaction by providing customized meal plans catering to individual dietary requirements.
- Assisted in maintaining a clean and hygienic kitchen environment, ensuring compliance with safety regulations.
- Contributed to reduced food waste by implementing efficient inventory management practices.
- Ensured timely delivery of meals by coordinating the serving line and prioritizing tasks during peak times.
- Improved operational efficiency by cross-training in different areas of the nutritional services department as needed.
- Managed meal tray assembly efficiently while ensuring accuracy in matching each patient''s specific dietary requirements.
- Maintained a safe and orderly work environment by promptly addressing spills, broken equipment, or other hazards that could compromise staff or patient safety.
- Cleaned and maintained work areas, equipment and utensils.
- Maintained composure and work quality while under stress.
- Stocked and rotated food items according to expiration dates.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Trained new staff on food preparation and safety procedures.
Food Preparation Worker
Riley House Cafe
10.2011 - 03.2015
- Maintained a clean and sanitary workspace, adhering to strict health and safety standards for optimal work conditions.
- Conducted regular equipment maintenance checks, keeping kitchen tools in optimal working condition.
- Utilized organizational skills to maintain an orderly pantry system, simplifying ingredient retrieval during busy shifts.
- Followed recipe guidelines meticulously, ensuring a consistent flavor profile for signature dishes.
- Trained new staff members on proper food preparation techniques and kitchen safety protocols, fostering a cohesive work environment.
- Streamlined communication between front-of-house and back-of-house teams, improving overall efficiency during service hours.
- Demonstrated strong attention-to-detail when measuring ingredients and following recipes closely for best results.
- Packaged and stored food products following proper handling and preservation methods.
- Supported kitchen team by being responsive and pitching in to complete tasks.
- Managed time to juggle multiple meal preparations simultaneously and complete job duties on time.
- Guaranteed customer satisfaction by quickly delivering orders.
- Maintained composure and work quality while under stress.
- Stocked and rotated food items according to expiration dates.
- Assisted chefs in preparing high-quality meals, contributing to excellent customer satisfaction ratings.
Education
High School Diploma -
Greenfield-Central High School
Greenfield, IN06.2013
Skills
- Customer-Oriented
- Cleaning techniques
- Exceptional communicator
- Attention to Detail
- Adaptability and Flexibility
- Continuous Improvement
- Problem-solving aptitude
- Time management abilities
Hobbies
Spending quality family time
Gardening
Refurbishing furniture
Traveling
Being a sports mom
Timeline
Housekeeping Supervisor
Hancock Regional Hospital
12.2019 - 06.2021
Housekeeper
Hancock Regional Hospital
04.2018 - Current
Sandwich Artist
SUBWAY®Restaurants
03.2017 - 02.2018
Cashier
Lowes Home Improvment
03.2016 - 06.2016
Customer Service Representative
Walgreens
10.2015 - 03.2016
Nutritional Service Tech
Hancock Regional Hospitall
03.2015 - 12.2015
Food Preparation Worker
Riley House Cafe
10.2011 - 03.2015
High School Diploma -
Greenfield-Central High School
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