Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Harley Nickels

Summary

Customer-oriented General Manager with eight years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience
1
1
Certification

Work History

General Manager

MOD Pizza
05.2017 - Current
  • Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
  • Traveled to other stores to train crew members and managers, to turn a failing store into a success.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.­, trained employees to recognize potential violations and abate them.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Set clear expectations and created positive working environment for employees.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
  • Coordinated special events bookings, working closely with clients to ensure their expectations were met or exceeded from start to finish.

Barista Shift Supervisor

STARBUCKS COFFEE COMPANY
10.2016 - 05.2017
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Responsible for running floor and delegating tasks.
  • Maintained regular and consistent attendance and punctuality.

Waitress

Rosie's Diner
03.2016 - 10.2016
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.

Server

Castle Catering
01.2015 - 03.2016
  • Served food and beverages promptly with focused attention to customer needs.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Set up banquet tables and chairs based on event requirements.
  • Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.

Education

High School Diploma -

Hanford High School
Richland, WA
06.2014

Skills

  • Leadership and team building
  • Problem Resolution
  • Operations Management
  • Training and coaching
  • Inventory Control
  • P&L Management
  • Schedule Management
  • Labor Cost Controls
  • Customer Retention
  • Consistently meet goals

Certification

MAST Permit

Food Handlers Card

ServSafe Manager

Timeline

General Manager

MOD Pizza
05.2017 - Current

Barista Shift Supervisor

STARBUCKS COFFEE COMPANY
10.2016 - 05.2017

Waitress

Rosie's Diner
03.2016 - 10.2016

Server

Castle Catering
01.2015 - 03.2016

High School Diploma -

Hanford High School

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Harley Nickels