HARLEY PFEIFER

I am currently a CSA at GT Independence where I provide customer service for clients and employees while processing payroll, managing documents and assignments, running reports, and working collaboratively with team members and team leads.

• Proficient in processing timesheets in a timely manner
• Proficient in completing all assigned documents in M Files in a timely manner
• Proficient in completing assigned customer service emails and all requests from Case Managers in a timely manner
• Proficient in completing EVV and CPR calls
• Proficient in troubleshooting caller issues and concerns over the phone.

• Assist the Principal and Assistant Principal with all clerical duties
• Process staff payroll for over 100 employees bi-weekly
• Order supplies for classrooms and other departments within the school
• Maintain the school budget and purchases ledger
• Organize transportation for hundreds of students among several districts in the county
• Utilize a multi-line phone system to handle communications
• Record filing and utilizing two software programs that manage students’ demographic information, electronic records, and attendance
• Organize several school events
• Manage social media platform for the school

• Human Resource Manager; I performed employee evaluations, assisted in the hiring process, and coordinated training for new employees. I developed the entire new training program for the veterinary clinic and implemented a tier learning and pay raise system for employees.
• Team Lead Role; part of my management duties included being the Team Lead in the hospital several days a week. In this position, I was responsible for overseeing the workflow of the hospital and addressing any concerns and issues that would arise with employees and clients/patients
• OSHA administrator; Managed safety of the workplace while enforcing OSHA guidelines
• Assisted veterinarians during outpatient appointments and surgeries while providing passionate and quality care for patients. Patient care technician duties, which included a significant skill of multi-tasking and organizing.
• Utilized veterinary software programs to manage patient charts, schedule appointments, and create financial estimates
• Receptionist duties; operate a multi-line phone system to handle incoming calls, triage medical phone calls, and receive in messages